Current jobs related to Business Process Analyst - Markham Ontario, York region - Enercare Inc.

  • Oracle Cloud SCM Business Analyst

    1 month ago

    Vaughan, Ontario, York region, Canada Newport Williams Full time

    Job Title: Senior Oracle Cloud Supply Chain Business Analyst - Manufacturing and MaintenanceLocation: Vaughan, Canada (Hybrid) - 3 days a week onsiteJob Type: PermanentCompany Overview:We are currently seeking a highly skilled and experienced Senior Oracle Cloud Supply Chain Business Analyst to join our client's dynamic team in Vaughan.Job Overview:As a...

  • Senior Clinical Analyst

    4 weeks ago

    Markham, Ontario, York region, Canada Extendicare Full time

    Reporting to the Manager, Quality Reporting and Clinical Informatics Manager is responsible for collecting, organizing, and analyzing data to inform Extendicare’s corporate quality and clinical informatics strategy. You will work closely with stakeholders across the organization to evaluate, design, develop, and implement reports and dashboards to meet...

  • Pricing Analyst

    4 weeks ago

    Markham, Ontario, York region, Canada Integrated Resources, Inc Full time

    Title : Contract/Pricing AnalystDuration – 09 Months with possible extensionLocation: Markham, ON, Canada (Hybrid, 2 days/ week onsite)Pay Rate: $CAD40-41.50/Hour Job Desription:MedTech division markets and distributes medical device and diagnostic solutions for use in primary health care and emerging alternative sites of care across Canada. They are a...

  • Bilingual Business Analyst

    1 month ago

    Richmond Hill, Ontario, York region, Canada Sym-Tech Dealer Services Full time

    Celebrating over 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding employee experience and opportunities to learn and grow...

  • Total Rewards Analyst

    4 weeks ago

    Markham, Ontario, York region, Canada Extendicare Full time

    The Total Rewards Analyst will be responsible for supporting Compensation, Benefits and Retirement programs across Extendicare. The incumbent will be involved in project work around building a compensation framework and job evaluation program for the organization along with year-end processes supporting the annual incentive and base salary increase programs....

  • Sr. Business Analyst

    4 days ago

    Etobicoke, Ontario, L4T, York region, Canada Tundra Technical Solutions Full time

    Our client is looking for a Sr. Business Analyst to support their ServiceNow program by contributing business insights throughout business solution planning, development, and testing activities. They will lead requirements gathering and testing activities in collaboration with the team to ensure all relevant stakeholder requirements are captured and...

  • Sr. Workday Systems Analyst

    2 months ago

    Markham, Ontario, York region, Canada Extendicare Full time

    As Extendicare continues to build and maximize our usage of HR technology assets, we are seeking a talented and eager Senior Workday HR Systems Analyst - Workday who is passionate about building our innovating our Workday HCM payroll suite.We support over 30,000 employees with a variety of complex payroll requirements to support our unionized and...

  • Information Technology Business Analyst

    2 months ago

    Woodbridge, Ontario, York region, Canada Sailun Tire Americas Full time

    Sailun Tire Americas – IT Business Analyst / NAV DeveloperPosition Reporting To – NAV ERP LeadSummary/ObjectiveThis position will play a critical role in maintaining, customizing, and integrating our Microsoft Dynamics NAV 2017 system. The role will also serve as a business analyst for all facets of all Sailun business units operations including B2B and...

  • Business Cost Analyst

    1 month ago

    Concord, Ontario, York region, Canada Welded Tube of Canada Full time

    WELDED TUBE OF CANADA The Welded Tube of Canada Group of Companies is a diversified steel pipe and tube producer with annual production capacity of 700,000 tons. Headquartered in Concord, Ontario, Canada, Welded Tube owns and operates five manufacturing and finishing facilities strategically located in Canada and the U.S. to ideally serve the North American...

  • Business Analyst

    1 month ago

    Mississauga, Ontario, Peel region, Canada Brooksource Full time

    Business AnalystContract The Information Systems (IS) Business Analyst is responsible for developing sound knowledge for researching, planning, coordinating, and recommending business, cost, strategy, software, and system choices to meet organizational business requirements. The IS Business Analyst is an internal consultancy role responsible for...

  • Senior Business System Analyst SAP

    4 days ago

    Etobicoke, Ontario, L4T, York region, Canada Metro Supply Chain Full time

    Join our team Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square...

  • Sr. Analyst, Treasury and Insruance

    1 month ago

    Markham, Ontario, York region, Canada Sienna Senior Living Full time

    We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling...

  • Business Analyst

    4 weeks ago

    Mississauga, Ontario, Peel region, Canada Systematix Full time

    We are Systematix and we are looking for a Business Analyst with strong integration/API experience, to work on Salesforce projects. This role is mostly remote with occasional office visits, in Mississauga.Job Title: Business AnalystDuration: 6 months to start - extension likely based on performanceEmployment Type: ContractAbout the ProjectWe are seeking a...

  • Business System Analyst

    2 months ago

    Guelph, Ontario, Wellington region, Canada Expansion Full time

    Our client provides government organizations with asset management enterprise software solutions. We are seeking a skilled Business System Analyst with a strong background in computer programming, business processes with municipalities, and API development. The ideal candidate will possess expertise in C#, RESTful APIs, and experience with ArcGIS Desktop and...

  • Analyst, Systems Developer

    4 months ago

    Markham, Ontario, York region, Canada Enercare Inc. Full time

    Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our...

  • Program Analyst

    1 month ago

    Woodbridge, Ontario, York region, Canada Sailun Tire Americas Full time

    Sailun Tire Americas – IT Program Analyst - SAP Position Reporting To – SAP Program LeadSummary/ObjectiveReporting to the SAP Program Lead, this role will provide daily support both functional and technical for the business teams and engage business partners to identify issues, collect business requirements, and propose solutions.Essential Functions...

  • Business Analyst

    4 weeks ago

    Mississauga, Ontario, Peel region, Canada eTeam Full time

    Job Title: Business Analyst Location: Mississauga, ON L5N, 5M8Duration: 6+ MonthsPay Range: $50 - $60/hr. on T4Job Description:The BA will support the Indianapolis site and be responsible for the discovery phase of the retirement preparation of the Windream computer system. This includes accessing the system to assess the existing data and determine which...

  • Contract and Pricing Specialist

    4 weeks ago

    Markham, Ontario, York region, Canada Integrated Resources, Inc Full time

    The Contracts Analyst is owner of operational excellence from a pricing perspective. The incumbent has direct responsibility for delivering outstanding customer experience to an assigned Product of commercial pricing. The incumbent handles the execution of tactical processes such as contract price offerings, contract set up intake, price management and...

  • Senior Technical Business Analyst

    1 month ago

    Mississauga, Ontario, Peel region, Canada Open Systems Technologies Full time

    Open Systems Tech is looking for a Senior Technical Business Analyst for one of our financial services clients based out of Mississauga/ON. This is a time sensitive opportunity, please apply ASAP.Job Title: Senior Technical Business AnalystLocation: Mississauga – Hybrid – 3 days/weekTerm: Long term contract plus extensionEssential Experience/Skills• 10...

  • Senior Financial Analyst, Corporate Finance

    1 month ago

    Markham, Ontario, York region, Canada Enercare Inc. Full time

    Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our...

Business Process Analyst

2 months ago

Markham Ontario, York region, Canada Enercare Inc. Full time

Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings.


We are a company that believes strongly in the health, safety and wellness of our people. Enercare is a place where careers are made. We take pride in caring for and continually striving to make a positive impact in the communities we operate in. In our values and our ambitions, we embrace change, and support our team members along the way.


Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future. Enercare Inc. Is wholly owned by Brookfield Infrastructure Partners LP (“Brookfield”), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.


Summary:

A business process analyst examines, improves and streamlines business processes within an organization. They are responsible for identifying inefficiencies, bottlenecks and areas for improvement in the existing business processes. This involves thoroughly analyzing the current processes and identifying opportunities for optimization.


Once the areas for improvement are identified, a business process analyst works with various teams within the organization to develop and implement new processes, procedures and technologies that would improve the overall efficiency and effectiveness of the organization. They collaborate with stakeholders to gather requirements and ensure all teams are aligned on the proposed changes.


The responsibilities of business process analysts also involve conducting process audits and performance assessments to ensure the processes are effective. They also provide training and support to the team members with regard to the new technologies.


Responsibilities:

  • Analyzing current business processes, workflows and procedures to identify areas for improvement.
  • Developing and implementing optimised processes and procedures to enhance efficiency, productivity and customer satisfaction.
  • Able to learn and map based on developed expertise vs constantly relying on the SMEs.
  • Ensure that analysis for all processes include people, systems and customer flows.
  • Understand how to drive discussions with a decision based model
  • Collaborating with stakeholders to design and execute process improvement initiatives aligned with organizational goals.
  • Collaborate with stakeholders to understand business objectives, processes, and requirements, and translate them into clear and concise user stories, use cases, and functional specifications
  • Conduct gap analysis to identify discrepancies between current state and desired future state; recommend process improvements using methodologies grounded in friction reduction, waste/lean efficiency or process optimization workflows, and work with stakeholders to develop solutions to address business needs and requirements
  • Present process improvement points of view to stakeholders for decision alignment.
  • Monitoring and evaluating the effectiveness of implemented process changes, measuring key performance indicators and making necessary adjustments for continuous improvement.
  • Stay updated on industry trends, emerging technologies and process improvement methodologies.
  • Conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement.
  • Develop and implement relevant processes and technologies to optimise the organisation’s internal operations.
  • Assist in the development and implementation of new business processes and systems
  • Collaborate with cross-functional teams to implement process changes, ensuring smooth transitions and minimal disruption to operations.
  • Communicate with shareholders and stakeholders to ensure alignment on proposed changes.
  • Monitor process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments.
  • Create process documentation and guidelines, including standard operating procedures and workflow diagrams.
  • Provide training and support to team members on new processes and best practices.


Requirements:

  • BBA or equivalent post-secondary education
  • 3+ years of experience in business process analysis and mapping or a related role supporting a contact centre/customer service environment.
  • Proven ability 2+ years in process re-engineering, process mapping and customer journey mapping.
  • PMP certification
  • Utility Experience
  • Strong analytical and problem-solving skills.
  • Proficiency in process mapping and analysis tools and software (e.g., Visio, Excel, SQL, Tableau).
  • Experience with process modeling and improvement methodologies (e.g., Six Sigma, Lean).
  • Self-starter with strong interpersonal and conflict resolution skills
  • Excellent written and oral communications skills
  • Ability to quickly form relationships and interact effectively in a complex environment
  • Strong desire to understand operations and root causes of issues
  • Strong ability to multi task and work under tight timelines
  • Strong organizational and time-management skills
  • Strong presentation skills
  • Ability to understand financial impacts and back-end billing environments
  • Ability to prioritize deliverables and work with various people in all levels, including customers, to achieve personal and team objectives
  • Flexibility to adapt to changing priorities
  • Strong analytical experience
  • Able to manage the demands, requirements and organization of a project
  • Extensive experience handling multiple billing systems and exceptions management
  • Superior working knowledge of Microsoft Applications such as Excel and Access
  • Power BI, Advanced Excel


Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.