Customer Operations Specialist

1 month ago

Ottawa Ontario HB, Montréal, Canada March Networks Full time

At March Networks, our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. You’ll be part of a growing global technology company that encourages teamwork and innovation, and where friendships are forged with colleagues all over the world. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.


Purpose:

Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all customer related issues within the Customer Operations Department. The Customer Operations Specialist interfaces internally with all levels and departments in the organization to ensure that customers’ orders are entered and fulfilled in a timely manner and customers’ needs are handled in a seamless and professional manner.


Duties:
  1. Resolves problems with a high level of customer service, focusing on customer satisfaction and resulting in a higher level of confidence in the company and our products.
  2. Provides phone and email support to customers. Answers questions regarding products, pricing, part number verification etc.
  3. Liaises with the Sales, Finance, Product Management, Legal and Operations departments to ensure smooth order flow, delivery of product and successful resolution of customer needs (on time delivery and product shortage mitigation).
  4. Generates all transactions related to order management in SAP as related to overall processes for hardware, software and services product lines.
  5. Provides pro-forma invoices, freight quotes and certifications for international shipments as required.
  6. Provides shipment confirmations and tracking information to customers as required.
  7. Functions independently and makes decisions with regards to daily activities and special projects with direction from Department Manager.

Education:
  1. College diploma or equivalent combination of education and experience.
  2. At least 5 years’ experience as a customer service representative in a technology environment.

Qualifications and Experience:
  1. Demonstrated experience working with international customers in various time zones.
  2. SAP experience in Order Management (SD) is required.
  3. Salesforce (Sales Cloud) experience would be an asset.
  4. Professional demeanour and excellent customer service focus.
  5. Strong knowledge of MS Office (Word, Excel, PowerPoint).
  6. Excellent interpersonal, organizational, influencing, and communications skills for both customer and inter-company interactions.
  7. Ability to manage customer expectations.
  8. Ability to work independently and as part of a team.
  9. Ability to work well under pressure and meet deadlines.
  10. Ability to work in a fast-paced, dynamic environment, with the ability to prioritize and multitask.
  11. Attention to detail, investigative, committed to quality.
  12. Resilient, ability to maintain composure in stressful situations.
  13. Proactive mindset, with a high desire to resolve issues.

March Networks is an equal opportunity employer and supports a diverse workforce.


Please note: Accommodation will be provided in all parts of the hiring process. Applicants can make their accommodation needs known to us with their application.


To Apply:

Please click on the link to submit your application.

#J-18808-Ljbffr

  • Customer Operations Specialist

    4 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada March Networks Corporation Full time

    At March Networks, our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. You’ll be part of a growing global technology company that...

  • Customer Operations Specialist

    1 month ago

    Ottawa, Ontario, H2B, Montréal, Canada March Networks Training Full time

    Location: Ottawa, ON Posted on: August 7, 2024At March Networks, our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. You’ll be part of a...

  • Customer Support Specialist

    4 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Pacificall Canada Full time

    Location: Gloucester, Ontario Openings: 5 Salary Range: Description: Pacificall is a global business and technology outsourcing corporation with headquarters in Ottawa, Ontario Canada and offices in India and the Philippines. Our mission is one of commitment to all of our customers. We are continually committed to providing unparalleled...

  • Bilingual Customer Experience Specialist

    1 month ago

    Ottawa, Ontario, H2B, Montréal, Canada Sleep Country Canada Inc. Full time

    Bilingual Customer Experience SpecialistFull-timeAt Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve.We make every decision by...

  • Bilingual Customer Experience Specialist

    1 month ago

    Ottawa, Ontario, H2B, Montréal, Canada Silk & Snow Full time

    Company DescriptionAt Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve.We make every decision by following three principles. We always...

  • Customer Service Representative and Product Testing Specialist

    4 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Impatica Full time

    This position combines positions together under one job and therefore requires an enthusiastic and unique individual. The requirements for each portion of the job are below by position category. Requirements The Customer Support Representative will ensure that customers and prospects receive outstanding support and services by: joining the Global Customer...

  • Reliability Engineer

    1 month ago

    Ottawa, Ontario, H2B, Montréal, Canada Lumentum Operations LLC Full time

    We are seeking a Reliability Engineer to join the Lumentum team in Ottawa. The Reliability Engineer is responsible for the qualification of leading edge optical and photonic telecommunication products to various international and customer standards. This is an opportunity to contribute to the development of products that are deployed in virtually every...

  • Customer Care Representative I

    1 month ago

    Ottawa, Ontario, H2B, Montréal, Canada Boston Scientific Full time

    Additional Locations: Canada-ON-OttawaDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to...

  • Customer Care Representative I

    4 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Boston Scientific Corporation Full time

    Work mode: Hybrid Onsite Location(s): Ottawa, ON, CA Additional Locations: Canada-ON-Ottawa Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most...

  • System Support Specialist

    1 month ago

    Ottawa, Ontario, H2B, Montréal, Canada Alttechnical Full time

    ALT Technical is looking to fill a full-time position for a Systems Support Specialist for our Ottawa Office.As a System Support Specialist you would be responsible for ensuring the smooth operation of an organization's computer systems and networks. This role involves troubleshooting hardware and software issues, providing technical assistance to...

  • Cloud Operations Specialist

    1 month ago

    Ottawa, Ontario, H2B, Montréal, Canada Fuel Industries Full time

    Fuel is the intersection of advertising and entertainment - where enjoyment meets solid business strategy. We marry the best strategists and creative minds with an army of in-house experts in the fields of animation, design, film and video production, sound design, music, and online programming.What’s it like to work at Fuel?For one thing, “research”...

  • Bilingual Customer Experience Specialist

    4 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Air Canada Full time

    Description Location: Ottawa, ON, Canada (On-site) Starting Salary: $17.30/hour Branch: Airports North America Category: Unionized (UNIFOR) Job type: Full Time The opportunity Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Ottawa Airport. In this customer-facing position, you will play an important part in...

  • Quality - Process Specialist

    1 month ago

    Ottawa, Ontario, H2B, Montréal, Canada Astenjohnson Inc Full time

    Posted Wednesday, February 14, 2024 at 5:00 AM AstenJohnson is the leader in technical fabrics. Our drive to provide the best products and service in our industry is fueled by our associates and their drive to innovate. We want our associates to build careers here and become part of the fabric of our 230 year old company. We offer competitive pay,...

  • Customer Assets Management Specialist

    1 month ago

    Ottawa, Ontario, H2B, Montréal, Canada Thales Full time

    Location: Ottawa, CanadaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.For decades,...

  • Customer Assets Management Specialist

    3 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Thales Full time

    Location: Ottawa, Canada In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. For...

  • Legal Operations Specialist – Trademarks | Ottawa ON

    1 month ago

    Ottawa, Ontario, H2B, Montréal, Canada Payroll & Benefits Coordinator | Toronto ON Full time

    Our client is recruiting for a Specialist, Legal Operations with Trademark experience to join their Intellectual Property team. You will be a key member of a dynamic and innovative group of lawyers, clerks and legal support staff, providing the highest level of service to clients, while having the opportunity to cultivate your skills as part of our...

  • E-commerce Customer Service Specialist

    4 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Project Growth Full time

    Our client is renowned for their dynamic and innovative approach to online retail, offering a wide range of electronics and technology products through major e-commerce platforms. The company is committed to leveraging cutting-edge marketing strategies to enhance product reach and customer engagement.Join our client's team, a leading provider in the...

  • Emergency Medicine Specialist

    4 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Canadian Armed Forces Full time

    Emergency Medicine Specialist (Medical Specialist)As a member of the military, Emergency Medicine Specialists (FRCPC(EM)) are certified by the Royal College of Physicians and Surgeons of Canada and belong to the Medical Specialist occupation in the Canadian Armed Forces (CAF). They provide specialized urgent and emergent resuscitative care in both...

  • Logistics Specialist

    4 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Sotera Health Full time

    ```html Logistics Specialist Job Description Reporting directly to the Manager, Logistic, the Logistics Specialist will be responsible for coordinating shipments by air, ocean, and truck, including import and export customs formalities. Key Responsibilities The successful candidate will plan and coordinate day-to-day shipping that includes: Planning and...

  • Engineering Program Manager

    1 month ago

    Ottawa, Ontario, H2B, Montréal, Canada Lumentum Operations LLC Full time

    Engineering Program Manager page is loaded Engineering Program Manager Apply locations Canada - Ottawa (Bill Leathem) Remote - Canada time type Full time posted on Posted 3 Days Ago job requisition id 2024314 It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to...