Current jobs related to Bilingual Customer Experience Specialist - Ottawa Ontario HB, Montréal - Silk & Snow
-
Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full timeOur valued client is actively seeking an Int. Bilingual Customer Service Representative to respond to customer requests and complete service ordersInitial 6-month contract. Mostly remote with a few days/week onsite in Ottawa, ON• Responsible for responding to customer requests in a prompt, accurate, and professional manner• Develop and maintain good...
-
Customer Care Representative
7 days ago
Ottawa, Ontario, H2B, Montréal, Canada Dynacare Full timeDescription Position at Dynacare Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an...
-
Customer Service Representative
1 month ago
Ottawa, Ontario, H2B, Montréal, Canada TWO MEN AND A TRUCK Full timeHIRING IMMEDIATELY! TWO MEN AND A TRUCK® are NOW HIRING enthusiastic, customer-focused individuals! In this role, you will use your strategic selling skills, in-depth knowledge of company services, and compassion for others to build relationships with our customers. This is a great position for those who are self-starting and enjoy a fast-paced work...
-
Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full timeOur valued public sector client is looking for a Intermediate (5+ years) Bilingual Help Desk Specialist to provide troubleshooting and incident resolution in support of computer operations.Flexible Hybrid - 2x/week in the National Capital Region. Tasks include:Troubleshooting and incident solving support for workstations, laptops, docking stations, including...
-
Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full timeOur valued Public Sector Client is in need of an Intermediate Bilingual, Secret Cleared Security Investigator to conduct sensitive security/administrative investigation and Resolution of Doubt interview(s) on an as when required basis. SSC is responsible for delivering mandated email, Data Centre and network services to partner organizations in a...
-
Position Details
1 month ago
Ottawa, Ontario, H2B, Montréal, Canada Fastenal Part timeJob Description Fulfillment Specialist 2710 Carp Rd, Ottawa, ON K0A 1L0 ONOT1 Public Store Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm10 - 28 hours/week OVERVIEW: Embark on your journey as a Part-time Fulfillment Specialist, where you'll take charge of delivering excellence by replenishing inventory solutions and managing our industry...
-
Position Details
7 days ago
Ottawa, Ontario, H2B, Montréal, Canada Fastenal Part timeJob Description Fulfillment Specialist 15-850 Industrial Ave, Ottawa, ON K1G 4H3 ONOTT Public Store Part-time Shift(s): MON TUE WED THU FRI 7:30am - 5:00pm10 - 28 hours/week OVERVIEW: Embark on your journey as a Part-time Fulfillment Specialist, where you'll take charge of delivering excellence by replenishing inventory solutions and managing our...
-
Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full timeOur Valued Public Sector Client is seeking a Senior Change Manager to create a Benefits Realization Plan for a large HR modernization initiativeThe client's vision is to have a User-centric, Seamless, Digital and inclusive HR Service. The consolidation of the HR Peoplesoft system is also required for a major Offboarding project. Overall, The goal is to...
-
Learning Specialist, Financial Education
7 days ago
Ottawa, Ontario, H2B, Montréal, Canada Canadian Forces Morale and Welfare Services - CFMWS Full timeWHO WE ARECFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...
-
Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full timeOur valued public sector client is hiring a Senior Data Management Specialist to plan, convert, and migrate data on an SAP project.Background:The supply chain project is integrating SAP IBP into their environment which is a cloud-based solution. The organization's data currently resides on-prem as part of the legacy DRP application which is reaching its...
-
Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full timeOur Valued Public Sector Client is seeking a Senior Telecommunication System Specialist to design and install networks using TACLANE Network Encrypter, and Transmission Control Protocol/Internet Protocol (TCP/IP). Must Haves:Telecommunication System Specialist (5+ years)TACLANE Network Encrypter/ Encrypter Manager (5+ years)Border Gateway Protocol (BGP) (5+...
-
Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full timeOur Valued Public Sector Client is seeking the services of a Intermediate Security Installation Specialist to optimize their current set of security tools and integrate serveries for their security infrastructure Description:The client is looking for a Security Installation Specialist who will take a lead role in configuring, integrating, and optimizing...
-
Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full timeOur valued Public Sector client is in need of a Senior Costing Specialist to create a costing estimate for a data hub.The client requires expertise in data management and analytics services to provide assistance in designing, developing and operationalizing data management and analytics services and solutions managed by the Chief Data Office (CDO) team, to...
-
Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full timeOur public sector client requires an Intermediate Top Secret Cleared Incident Management Specialist to improve the monitoring and incident handling procedures of several prototype cross domain solutions systems and products in the public sector.Responsibilities:Conduct threat hunting activities on network and system resources, providing written reports on...
-
Sr. Information
1 month ago
Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full timeOur valued private sector client requires a Sr. Information & Knowledge Management Specialist to support the discovery, creation, and dissemination of knowledge in the organization. Responsibilities: Provide experience and expertise in Information Management and Decision Support in a R&D environment in the following S&T topics: Knowledge Representation -...
-
Regional Manager
7 days ago
Ottawa, Ontario, H2B, Montréal, Canada Dynacare Full timeDescription Position at Dynacare Job Posting: Manager Laboratory Health Services Centers - OttawaRelocation Assistance as RequiredWhere YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When...
-
Regional Manager
7 days ago
Ottawa, Ontario, H2B, Montréal, Canada Dynacare Full timeDescription Position at Dynacare Job Posting: Manager Laboratory Health Services Centers - Ottawa Relocation Assistance as RequiredWhere YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When...
-
Conseiller SST
5 months ago
Ottawa, Ontario, H2B, Montréal, Canada Eurovia Québec Full timeRail Cantech is seeking Occupational Health and Safety Advisor for its project management team building the Ottawa LRT Confederation Line Extension.The project is located in Ottawa and is divided into two extensions to the existing Confederation Line. The East Connector adds 12.5 km of double track from the existing Blair Station to the suburb of Orleans,...
-
National Office Contact Centre Representative
4 weeks ago
Ottawa, Ontario, H2B, Montréal, Canada Canadian Forces Morale and Welfare Services - CFMWS Full timeWHO WE ARECFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...
-
Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full timeOur valued client is seeking Senior Business Analyst to support the design phase of a organizational transformation project An inital 1-year contract. Two 1-year renewal options. Remote or Hybrid work model in Ottawa (1 day a week on site). Responsibilities: Working with the organization lines of business (clients) to outline new requirements and...
Bilingual Customer Experience Specialist
3 months ago
Company Description
At Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve.
We make every decision by following three principles. We always use better materials, ensure that every product is thoughtfully manufactured, and above all, ensure transparency in everything we do. We’re proud of our products, and we want to give our customers the confidence to know that they are purchasing better products for their family, their home and the planet.
Job Description
We are looking for a Bilingual Customer Experience Specialist who is extremely driven and customer-focused to help us deliver a best-in-class retail experience. In this role, you will communicate through multiple channels including email, phone and live chat. You will also be the point person for our customers.
If you enjoy working with customers and possess exceptional customer service and organization skills. If you are highly adaptable, dynamic, and eager to take on different challenges, we want to hear from you
Schedule: Mon-Friday & Sun-Thursday (12:00 - 8:30 PM EST)
As Bilingual Customer Experience Specialist, you will:
- Assist customers by answering questions (in French and English) and providing information about Silk & Snow products
- Provide exceptional customer service virtually through phone, email, and live chat. Always strive to ensure that the most customers possible are helped by balancing the most efficient handling time with friendly and approachable customer service
- Help respond to post-sale customer inquiries, follow up on customer questions related to orders or deliveries, and successfully solve problems through proactive follow-up on issues and effective de-escalation strategies
- Maintain an open line of communication with the Customer Experience team ensuring that all key issues are addressed in a timely fashion
- Liaise and follow up with our courier and warehouse partners daily to resolve customer concerns and ensure the delivery of orders is as smooth as possible for our customers
- Communicate and manage relationships with various suppliers and vendors
Qualifications
What we are looking for:
- Minimum 1 year of customer service or retail sales or a transferable/related field
- Skilled at working with all types of customer personalities and understanding customer needs
- Proficiency in browser-based and mobile-based applications
- Ability to work independently and within the team
- Ability to multitask and thrive in a fast-paced environment with a high volume of calls and emails
- Be detail-oriented, meticulous and analytical
- Be highly focused on providing exceptional service to our customers
- Have a positive attitude, enjoy solving problems, and are eager to take on new and challenging tasks
- Must be available to work different shifts on a full-time basis or an as-needed basis, with an understanding of certain shifts until 9:00 pm EST
- Excellent verbal and written communication abilities (English and French)
Additional Information
Why our Customer Experience team members enjoy working at Silk & Snow:
- We prioritize diversity and inclusivity in our company culture
- Growth opportunities with an emphasis on hiring from within
- You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training
- You can access our LifeSpeak learning platform with lots of free courses taught by experts to support your personal and professional development
- We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision. Additionally, we offer paid time off
- Employee discount on all products and a free mattress and bedding set offered upon completion of the probationary period
- Make a meaningful impact on our customers' sleep habits, contributing to their overall well-being
- We foster a healthy work-life balance with our company's supportive environment
- This is not just a job but a CAREER with potential opportunities for growth and advancement
