Customer Support Specialist

4 weeks ago

Ottawa Ontario HB, Montréal, Canada Pacificall Canada Full time
Location: Gloucester, Ontario
Openings: 5
Salary Range:

Description:

Pacificall is a global business and technology outsourcing corporation with headquarters in Ottawa, Ontario Canada and offices in India and the Philippines. Our mission is one of commitment to all of our customers. We are continually committed to providing unparalleled service and performance.

Our execution strategy incorporates proven methodologies, extremely qualified personnel, and a highly responsive approach to managing deliverables. We are a global team of smart, dedicated people committed to finding ground-breaking solutions to corporate challenges. We foster an inclusive, collaborative environment where all voices are heard, all people are respected, and all triumphs are celebrated.

We are looking for a Customer Support Specialist to support our growth.

The Customer Support Specialist’s primary responsibility is to provide our customers with exceptional customer support.


What will you do?

  1. Respond to escalated customer inquiries, requests, and complaints in a timely manner.
  2. Clearly understand Paramount Commerce’s products in order to effectively respond to customers.
  3. Seek resolution to customer inquiries, and work with various departments within the organization to resolve customer inquiries.
  4. Ensure follow-through on all inquiries, and ensure resolutions are communicated to customers.
  5. Ensure that all customer responses are complete and properly maintained.
  6. Work to identify service level challenges, and provide improvement recommendations and/or suggested changes.
  7. Manage customer requests to open and close accounts.
  8. Monitor customer accounts for any potential fraudulent activity, and take appropriate action where needed.
  9. Participate in special projects to improve product and service quality and customer satisfaction.
  10. Other administrative duties as assigned.

You will be/have:

  • College diploma or undergraduate degree in business or a related field.
  • Minimum of 2 years customer service related work experience.
  • Working knowledge of online payment rules and regulations is an asset.
  • A positive, energetic can-do attitude.
  • Team player and collaborative.
  • An effective communicator, both spoken and written.
  • Microsoft Office, intermediate.

A standard background check will be required in order to be considered for this position.

#J-18808-Ljbffr

  • System Support Specialist

    1 month ago

    Ottawa, Ontario, H2B, Montréal, Canada Alttechnical Full time

    ALT Technical is looking to fill a full-time position for a Systems Support Specialist for our Ottawa Office.As a System Support Specialist you would be responsible for ensuring the smooth operation of an organization's computer systems and networks. This role involves troubleshooting hardware and software issues, providing technical assistance to...

  • Customer Operations Specialist

    4 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada March Networks Corporation Full time

    At March Networks, our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. You’ll be part of a growing global technology company that...

  • Customer Operations Specialist

    1 month ago

    Ottawa, Ontario, H2B, Montréal, Canada March Networks Full time

    At March Networks, our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. You’ll be part of a growing global technology company that...

  • Customer Operations Specialist

    1 month ago

    Ottawa, Ontario, H2B, Montréal, Canada March Networks Training Full time

    Location: Ottawa, ON Posted on: August 7, 2024At March Networks, our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. You’ll be part of a...

  • Bilingual Customer Experience Specialist

    1 month ago

    Ottawa, Ontario, H2B, Montréal, Canada Sleep Country Canada Inc. Full time

    Bilingual Customer Experience SpecialistFull-timeAt Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve.We make every decision by...

  • System Support Specialist

    1 month ago

    Ottawa, Ontario, H2B, Montréal, Canada Starbeamsystems Full time

    Starbeam Systems is looking to fill a full-time position for a Systems Support Specialist for our Ottawa Office.As a System Support Specialist you would be responsible for ensuring the smooth operation of an organization's computer systems and networks. This role involves troubleshooting hardware and software issues, providing technical assistance to...

  • Resident Support Specialist

    3 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Ferguslea Properties Full time

    Ferguslea Properties is the proud owner and operator of Accora Village, Canada’s largest privately owned rental community. Accora Village is comprised of over 2,400 homes and over 9,000 residents in the west-end of Ottawa. The community is 150 acres of tree lined streets, ideal for people interested in an active and healthy lifestyle. Ferguslea Properties...

  • Resident Support Specialist

    3 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Accoravillage Full time

    98 Woodridge Crescent, Nepean, ON K2B 7T1, Canada Req #244Friday, August 23, 2024Ferguslea Properties is the proud owner and operator of Accora Village, Canada’s largest privately owned rental community. Accora Village is comprised of over 2,400 homes and over 9,000 residents in the west-end of Ottawa. The community is 150 acres of tree-lined streets,...

  • Functional Support Specialist

    1 month ago

    Ottawa, Ontario, H2B, Montréal, Canada FreeBalance Inc. Full time

    As a Functional Support Specialist, you will have the opportunity to contribute to our ongoing success by delivering quality and timely services during and post-implementation of our products to our customers for all project deployments. This position provides first-line support to our customers and provides the opportunity to learn new technologies and...

  • Bilingual Customer Experience Specialist

    1 month ago

    Ottawa, Ontario, H2B, Montréal, Canada Silk & Snow Full time

    Company DescriptionAt Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve.We make every decision by following three principles. We always...

  • Freelance Desktop Support Technician

    4 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Sybex Support Services Full time

    We are currently looking for an experienced Desktop Support Engineer (L1) for our open position. The L1 Engineer will be required to work on site for this role and provide support to end users working on site or remotely.Job RequirementsA+ Certification or equivalent experienceGood working knowledge of Active Directory2+ years’ experience providing...

  • IT Support Specialist, Digital House

    1 month ago

    Ottawa, Ontario, H2B, Montréal, Canada Accreditation Canada International Full time

    IT Support Specialist, Digital HouseTerms: Full-time permanentSalary: Commensurate with experienceLocation: Ottawa (Hybrid Work Model)ABOUT THE ROLE: The IT Support Specialist is a crucial member of the Digital House team, responsible for providing fast and effective technical assistance (Tier 1) on computer systems. They will play a pivotal role in ensuring...

  • Bilingual Technical Support Specialist

    1 month ago

    Ottawa, Ontario, H2B, Montréal, Canada Shoplogix Full time

    Who we areAt Shoplogix, we are on a mission to create something extraordinary: a world-class global IIoT (Industrial Internet of Things) software company that delivers real-time, 24/7 impact to manufacturers around the globe.We empower clients in 32 countries with information and insights to advance their operational excellence strategy. Our cloud-based...

  • Customer Support Associate

    1 month ago

    Ottawa, Ontario, H2B, Montréal, Canada Micrometrics Full time

    Micrometrics exists to help businesses create more meaningful connections with the people they serve. Since being founded in 2013 Micrometrics has grown to become a premier guest communication and experience management partner in the hospitality and travel industries. With COVID-19 changing how we travel, work and communicate, Micrometrics is at the...

  • Technical Support Specialist

    4 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada ThreeDify Full time

    We are currently looking for a Technical Support Specialist. The desired candidate should possess the following qualifications: Undergraduate or Graduate Mining or Geological Engineering Degree. Familiar with General Mining Software Packages and Microsoft Excel. Strong analytical and problem-solving skills. Proficiency in English is compulsory. French or...

  • (GPCoE) Specialist, Global Product Support Engineering

    1 month ago

    Ottawa, Ontario, H2B, Montréal, Canada Ciena Corporation Part time

    (GPCoE) Specialist, Global Product Support Engineering page is loaded (GPCoE) Specialist, Global Product Support Engineering Apply locations Ottawa time type Full time posted on Posted 30+ Days Ago job requisition id R023711 Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work...

  • Customer Service Representative and Product Testing Specialist

    4 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Impatica Full time

    This position combines positions together under one job and therefore requires an enthusiastic and unique individual. The requirements for each portion of the job are below by position category. Requirements The Customer Support Representative will ensure that customers and prospects receive outstanding support and services by: joining the Global Customer...

  • Customer Care Representative I

    1 month ago

    Ottawa, Ontario, H2B, Montréal, Canada Boston Scientific Full time

    Additional Locations: Canada-ON-OttawaDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to...

  • E-commerce Customer Service Specialist

    4 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Project Growth Full time

    Our client is renowned for their dynamic and innovative approach to online retail, offering a wide range of electronics and technology products through major e-commerce platforms. The company is committed to leveraging cutting-edge marketing strategies to enhance product reach and customer engagement.Join our client's team, a leading provider in the...

  • Customer Care Representative I

    4 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Boston Scientific Corporation Full time

    Work mode: Hybrid Onsite Location(s): Ottawa, ON, CA Additional Locations: Canada-ON-Ottawa Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most...