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Consultant

3 months ago

Milton Ontario KT, Halton, Canada RBC Business Solutions Pty Ltd Full time

POSITION TITLE: Consultant
POSITION TYPE: Full Time
LOCATION: Milton (or other location based on client/customer needs)
SUPERVISOR / MANAGER: Head of Customer Experience

Role Responsibilities

An RBC Technology Group Consultant works with new and existing customers to provide subject matter expert advice and consulting to assist in the acquisition of deals. Presales activities include proposal writing, demonstrations, speaking at events and conducting workshops, process assessment, appointment setting, auditing, marketing, and process mapping. Post-sale activities include project management, requirement gathering, professional services, documentation and consulting. Consultants work closely with Account Managers and CSM’s during presales and post sales activities.

Main Duties / Responsibilities
  • Contribute to successful sales achievement through delivery of the highest quality presales support for sales opportunities.
  • Play a key role in selling high value technology-based customer solutions
  • Identifying and analysing business processes of customers
  • Progress opportunities through the sales process, including consulting with Commercial Managers and other subject matter experts
  • Conduct process mapping, IT Audit or scoping tasks as per the Sales Process
  • Leverage deep functional expertise to increase the customer’s usage of existing client service offerings
  • Deliver demonstrations, presentations and consultations with customers applying knowledge of RBC products or solutions
  • Document writing including solution proposals, work briefs, functional and business requirements and project plans
  • Maintain knowledge of RBC products and services
  • Ensure systems, processes and costs are continually managed and reviewed to identify ways to reduce costs and improve our efficiencies
  • Convey the technical solution strategy and vision effectively to client executives, ensuring alignment with company win themes and unique selling points while meeting client expectations and requisites.
  • Conduct extensive research on industry, market trends, and IT service best practices, utilizing alliances to assess and ensure the alignment of our solutions and services with client needs.
  • Exhibit outstanding communication and presentation abilities, coupled with proficiency in using MS Office tools.
  • Demonstrate the capacity to propose well-formulated, clearly articulated, practical solutions and recommendations for intricate business challenges, effectively conveying these ideas to non-technical audiences.
  • Assistance and mentoring of other consultants in the Professional Services when necessary
  • Multitasking and handling multiple customers and streams of work
  • Contribute to solution design and architecture with Tech Services Team
  • Ensure processes are followed in the delivery of client communications, demonstrations and documentation
  • Product installation, configuration and training (including documentation of training materials) as required
  • Participate in other lead generation activities as required
  • Maintain a clean and safe workspace, and abide by workplace health and safety policies and procedures
  • Other tasks as directed
Skills & ExperienceQualifications
  • Undergraduate degree or equivalent industry experience.
  • Business Management or IT Cert III, IV or similar accreditation.
  • Proven understanding of business analysis, project management or similar training.
  • Consideration is given if completing the above.
Skills
  • Experience in strategic sales or account management.
  • Excellent verbal and written communication acumen.
  • Strong interpersonal and time management skills.
  • Solid understanding of Project Administration/Management.
  • A passion for solving problems through logic and data.
  • Self-motivated and strong sense of accountability.
Experience
  • Sales experience in at least one of the following:
    • Cloud Software / Services
    • Manages IT Services
    • Consulting Services o Outsourcing Services
  • Plus Proven Understanding of:
    • Process mapping
    • Business consulting
    • Technical pre-sales or Business Analysis
    • Project Management
    • Any previous business administration of office administration
    • Any previous CRM or ERP user or administration
    • Any previous SharePoint or MS Project user or administration
    • Lean manufacturing or Six Sigma
Performance Goals
  • Deliverables executed on time and budget.
  • Exceptional Customer/Client satisfaction scores.
  • Meet and exceed predefined KPIs.
  • Alignment to RBC Technology Group Values.
Who You Are
  • Self-motivated and strong sense of accountability.
  • Personable with excellent team building skills.
  • Able to think logically and analytically in a problem-solving environment.
  • Self-sufficient with an ability to execute with a high degree of autonomy.
  • A willingness to work and adapt to a fast growing and changing environment.
  • An open-minded approach to new ideas, practices and methods.
  • Pleasant and polite manner.
  • High energy level.
  • A current Australian Driver’s License and a vehicle.
  • An open, fair, positive ‘can do’ attitude.
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