Mechanical Services Advisor

4 weeks ago

Richmond BC VW L, Vancouver, Canada VANC ADESA Vancouver Full time

General Employment Details
Permanent Full-Time (40 Hours/ week)
Hours : 7:30am-4:00pm

Hourly Rate : $23.00-$25.00

Reports to: Mechanical Manager

ADESA/OPENLANE Canada is the country's largest wholesale vehicle auction and remarketing services company. ADESA/OPENLANE provides state-of-the art facilities and technologies to help dealers and consignors buy and sell used cars, trucks, RVs, boats, motorcycles and heavy equipment.

ADESA/OPENLANE Vancouver is one of ADESA/OPENLANE Canada's 14 wholesale vehicle auctions that are located across Canada, coast to coast and the employer of choice in the Canadian automotive remarketing industry.

Responsibilities:

  • Coordinating flow of vehicles through auction services improving days to turn

  • Facilitate day to day operations of Mechanical & Frontline shops with rapidly expanding Non auction/buyer smart repairs

  • Assessing and quoting needed repairs as well as communicating with customers on a daily basis.

  • Sourcing parts and looking up labour times.

  • Establishing working relationship with suppliers and vendors.

  • Input of parts and labour costs into the Portal. Billing out of work performed with the correct charges and mark ups .

  • Managing workload and delegating jobs for technicians and shops workflow.

  • Processing pre-sale and post-sale inspections.

  • Identifying Arbitration units and sourcing repairs and resolutions.

  • Assisting with windshield and key replacements.

  • Performs moderately complex clerical and numerical processing activities of a clerical nature including selecting, compiling, verifying and processing data

  • Discrepancy investigation and communicating same to appropriate personnel in a timely manner

  • Electronically or manually enters moderately complex reports and processes data

  • Duties may also include ordering office supplies, sorting and distributing mail, processing materials for courier, faxing documents, photocopying etc.

Required Skills, Knowledge and Experience:

  • 3 years of Service Advisor experience

  • Automotive industry experience with an understanding of automotive parts and product lines

  • Excellent interpersonal communication and customer service skills

  • Must be well organized, multi-tasker, work well under pressure

  • Proficient in Microsoft Office applications

  • An understanding of Automotive (repair) knowledge and automotive product lines

  • Proficient in Microsoft Office applications Excellent organizational skills

  • Flexible schedule required Monday-Saturday

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