Mechanical Services Advisor

3 weeks ago

Richmond, Canada OPENLANE Full time

General Employment Details
Permanent Full-Time (40 Hours/ week)
Hours: 7:30am-4:00pm

Hourly Rate: $23.00-$25.00

Reports to: Mechanical Manager

ADESA/OPENLANE Canada is the country's largest wholesale vehicle auction and remarketing services company. ADESA/OPENLANE provides state-of-the art facilities and technologies to help dealers and consignors buy and sell used cars, trucks, RVs, boats, motorcycles and heavy equipment.

ADESA/OPENLANE Vancouver is one of ADESA/OPENLANE Canada's 14 wholesale vehicle auctions that are located across Canada, coast to coast and the employer of choice in the Canadian automotive remarketing industry.

Responsibilities:

Coordinating flow of vehicles through auction services improving days to turn

Facilitate day to day operations of Mechanical & Frontline shops with rapidly expanding Non auction/buyer smart repairs

Assessing and quoting needed repairs as well as communicating with customers on a daily basis.

Sourcing parts and looking up labour times.

Establishing working relationship with suppliers and vendors. 

Input of parts and labour costs into the Portal. Billing out of work performed with the correct charges and mark ups .

Managing workload and delegating jobs for technicians and shops workflow. 

Processing pre-sale and post-sale inspections. 

Identifying Arbitration units and sourcing repairs and resolutions.

Assisting with windshield and key replacements.

Performs moderately complex clerical and numerical processing activities of a clerical nature including selecting, compiling, verifying and processing data

Discrepancy investigation and communicating same to appropriate personnel in a timely manner

Electronically or manually enters moderately complex reports and processes data

Duties may also include ordering office supplies, sorting and distributing mail, processing materials for courier, faxing documents, photocopying etc.

Required Skills, Knowledge and Experience:

3 years of Service Advisor experience

Automotive industry experience with an understanding of automotive parts and product lines

Excellent interpersonal communication and customer service skills

Must be well organized, multi-tasker, work well under pressure

Proficient in Microsoft Office applications

An understanding of Automotive (repair) knowledge and automotive product lines

Proficient in Microsoft Office applications Excellent organizational skills

Flexible schedule required Monday-Saturday

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