Guest Experience Manager

2 weeks ago

Edmonton Alberta, Edmonton region, Canada Earls Kitchen + Bar Full time

Earls Kitchen + Bar is an upscale casual restaurant and lounge dedicated to delivering exceptional guest experiences. We pride ourselves on creativity, quality, and innovation in every aspect of our service. As a Guest Experience Manager, you'll have the unique opportunity to guide and inspire our team, ensuring that each guest receives an unforgettable experience. We're looking for someone with a passion for leadership, a knack for creating a welcoming environment, and a commitment to excellence in service. Our ideal candidate has a commitment to teamwork and a desire to learn and grow.


The Guest Experience Manager at Earls is first and foremost a guest facing role. The GEM role is all about Guest relationships - it's your job to make regular guests, develop a database of great information to personalize Guest experiences, and to create relationships between our guests and the floor team. You will be the Maitre D's of an area forgotten, that roam the floor, moving from table to table creating special moments for our guests, and recognizing them by name and preference.


As a Guest Experience Manager, you will:


  • Exemplify exceptional leadership skills. Using our core values, you take a stand for yourself, your career, and the way you lead.
  • Be the caretaker of data and facilitator of relationships. Bridge the gap between technology and true, in-person, authentic hospitality.
  • Be a problem solver and a supportive team player. Tackle problems by using your multi-tasking and communication skills, and be empowered to make decisions with the best interest of the restaurant in mind.
  • Demonstrate your passion for the guest experience. Display your love for food and drink through exceptional menu and product knowledge.


Benefits:

  • Comprehensive training and mentorship from experienced leaders, providing a solid foundation for long-term career growth.
  • Competitive compensation package, including opportunities for performance-based incentives.
  • Employee discounts on food and beverages, as well as opportunities to attend exclusive events and culinary experiences.
  • Opportunities for advancement within the company, with the goal of leading your own front-of-house team and making a significant impact on our guest service program.
  • Profit Share and Monthly Bonuses in addition to annual salary.


Responsibilities:

  • Lead by example in delivering exceptional guest service, setting high standards for your team.
  • Train, mentor, and support front-of-house staff, helping them develop their skills and achieve their full potential.
  • Oversee daily operations, including managing reservations, seating arrangements, and handling guest inquiries or concerns.
  • Ensure adherence to service standards, health, and safety regulations at all times.
  • Take ownership of guest experience, actively seeking feedback and making improvements as needed.
  • Embrace challenges and opportunities for growth, continuously enhancing your skills and knowledge in hospitality management.


Qualifications:

  • A passion for delivering outstanding guest experiences and a strong desire to pursue a career in hospitality.
  • Previous experience in a front-of-house leadership role is preferred but not required.
  • Excellent leadership and communication skills, with the ability to inspire and motivate your team.
  • Strong organizational skills, attention to detail, and a proactive approach to problem-solving.
  • Flexibility to work evenings, weekends, and holidays as needed.


Earls is an equal opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.


All employment decisions inclusive of recruiting, hiring, compensation, promotions and terminations are based on qualifications, competencies and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.

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