Case Manager

1 month ago

Edmonton Alberta, Edmonton region, Canada Alberta Immigrant Women & Children Centre Full time

The Alberta Immigrant Women & Children Centre is a registered charitable organization in Edmonton, Alberta. AIWCC assists and provides support to women and children in need. AIWCC recognizes, responds to, and focuses on the specific concerns of immigrant and refugee women and their families. AIWCC’s uniqueness is based on having a gender-related mandate, which has proven best practices in developing customized female-focused initiatives. These initiatives often include children, family, and community well-being as important outcomes of our engagement as we know that our clients live and work within interconnected social systems. Through community collaborations we create programs, promote opportunities, and build connections to support healthy and vibrant communities.


Job Description

As the AIWCC Case Management, you will deliver a client-centered case management service model to support newly arrived government-assisted and privately sponsored refugees/newcomers with their settlement in Edmonton. The Case Manager will each hold a case load, comprised of individuals and families, which they will assist to integrate into the community for a period of one to two years. The AIWCC Case Manager provides Case Management tailored to the complexity of the client’s barriers and needs, which includes regular check ins with the clients, appropriate referrals, and follow ups.


Job Responsibilities:

  • Conduct initial intake and needs assessments using the needs assessment matrix, weekly check-ins, empowerment plans, and on-going needs assessments as required
  • Provide case management services according to the clients’ level of need through the use of assessments, information orientations and referrals, accompaniments, home visits, and follow-ups and advocacy to assist clients to live independently and integrate successfully using anti-oppressive and empowerment-based practices
  • Provide necessary interpretation and translation for direct service delivery with clients at appointments in the community
  • Provide information orientations and referrals to a wide array of community agencies, professional services, settlement, and social services, etc. across Edmonton according to the needs of the clients
  • Conduct regular home visits/virtual/phone and accompany clients to various appointments in the community for different services and resources
  • Provide life skills and crisis intervention as needed
  • Liaise, collaborate, and advocate with internal programs and external service providers / community agencies for services and resources in order to bridge the services needed for this population
  • Participate in case management meetings with internal staff and external service providers Coordinate and facilitate program activities as required
  • Maintain thorough documentation of client cases according to the established case management Apricot software
  • Prepare and submit monthly, quarterly, and annual service and statistical reports according to the program and funder requirements
  • Assist with the monitoring and evaluation of the program on an on-going basis, recommending service delivery changes and assisting with their implementation when necessary
  • Participate in supervision and consultation regularly with the program manager
  • Adhere to the policies and procedures of AIWCC
  • Attend staff meetings and training sessions as required
  • In addition to normal duties, from time to time there may be work assignments arising from special events, special projects, or overall program initiatives.


Qualifications required:

  • A post-secondary degree in Social Work, Social Services, Counselling, Psychology, Human Services or related fields, strong preference for Bachelor -level degree in Social Work or related field
  • Minimum 2 years’ relevant practical experience working with a relevant population is essential
  • Ability to speak, read and write Tigrinya/Somali/Swahili in addition to English
  • Minimum 2-years experience Case Management role serving a vulnerable population, including victims of trauma, is an asset
  • Proven ability to work effectively with newcomer clients from diverse cultural backgrounds
  • Knowledge of the settlement services and integration process and working knowledge of challenges faced by newcomers in Alberta/Canada
  • Extensive knowledge of local community programs, services, and resources
  • Excellent communication, organization, time management and coordination skills
  • Proven ability to multi-task and thrive in a fast-paced environment and high-stress situations
  • Must have a positive and collaborative attitude, demonstrates flexibility, reliability and proactiveness, and takes initiative
  • Fluency in oral and written English is required
  • Advanced computer skills and strong abilities using the following programs: Microsoft Word, PowerPoint, Excel and Outlook, Adobe, and program database
  • Non-violent crisis intervention and First Aid/CPR training are assets
  • Available to work flexible / irregular hours including evenings and weekends
  • Driver’s license and access to a vehicle for work purposes is a strong asset
  • Clear Child intervention, and police clearance


Schedule: 37.5 hours per week, plus group benefits package after probation period


Application submission details:

  • Your application will be assessed based on how strongly your identified qualifications meet the criteria in the job advertisement.
  • Only those applicants who best demonstrate how they meet the qualifications outlined in the job ad will be contacted to advance to the next phase via e-mail or phone once the posting has Closed.
  • The successful candidate may be required to provide several references and undergo a satisfactory criminal reference check prior to the commencement of employment.


AIWCC supports equal employment opportunities and encourages applicants of diverse backgrounds to apply. Our policies and procedures are intended to be non-discriminatory and barrier-free, in accordance with the Alberta Human Rights Code and the Accessibility for Albertans with Disabilities Act. Please advise us of any accommodation measures you may require during our recruitment and selection process.



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