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Account Resolution Specialist

3 months ago

Aurora Ontario KG, York region, Canada AB Volvo Full time

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Position Description

Do you believe that people are the key to the success of an organization? Are you someone who wants to impact the bottom line of our business and that of our customers? Do you want variety, unique challenges, and opportunities to grow? Do you want to offer value to several areas of the business and the opportunity to learn multiple areas of organization? If yes, keep reading to find out how you can be a part of the Asset Management Team here at Volvo Financial Services, a part of the Volvo Group.

Become a member of a fast-paced, energetic, and crucial team at VFS. You will be responsible for supporting our customers and dealers in all phases of the retail account management and account resolution process for VFS Trucks, Construction Equipment and Coach Portfolios. This role requires a high sense of urgency, organizational skills, energy and multitasking in a fast-paced environment. You will work closely with all areas of the business including sales, credit, repossession, remarketing, end-of-term, special assets, accounting, legal and capital market resources. In this on-site position, you will report to the Manager, Asset Management at our office in Aurora, Ontario.

Your Responsibilities:

  • Display a high degree of integrity, trustworthiness, and professionalism, listening carefully to customers' needs and displaying empathy to provide the best service possible, escalating issues to the next level of authority and taking initiative to assist others.
  • Consistently adhere to standards to provide accurate and timely identification of customer and dealer issues along with appropriate resolution including but not limited to payout quotes, audit balance confirmations, platting letters and account reconciliations/amortization schedules.
  • Be the point of contact lease assumption/loan takeover information gathering and document processing.
  • Administer insurance process including certificates status and compliance follow up.
  • Manage a portfolio of customer accounts to ensure delinquent payment & insurance coverage irregularities return to a level of acceptable compliance as quickly as possible.
  • Determine the cause of default or delinquency and, negotiate arrangements through payments, modifications, or repossession when warranted.
  • Make discretionary decisions upon each account as to the likelihood of succeeding through the total obligation and assistance that will be needed through this process.

Your future team
In VFS, we demonstrate a clear vision to continue Transforming Together, a global mindset and a proven track record of successfully developing people, teams, culture, and leadership. By interacting with each other as an on-site business, we build relationships, which allow us to work together more efficiently and form stronger bonds with our colleagues and customers.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

  • BA/BS in Business or related field, or equivalent work experience in the financial services industry.
  • Excellent organizational skills, with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment.
  • Strong written and verbal communication skills.
  • Strong proficiency in Microsoft Office Suite (Word, Excel, etc.).
  • Bilingual skills in French are considered an asset.

You will be successful in this role if you are good at problem-solving, a critical thinker, thrive in a team environment, and like to look at the big picture.

What’s in it for you?

In addition to being part of a high-performing team in a fast-paced, rewarding environment, our benefits package also includes the following:

  • Competitive remuneration package including incentive plan and generous RRSP employer matching contributions.
  • Career development with global prospects
  • A dedicated Health & Wellbeing program
  • Volvo Group University for professional and personal development
  • The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.

Volvo Financial Services is an on-site business, and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.

Ready for the next move?

If you want to make a real impact in your career, Volvo Financial Services is where you want to be. We look forward to meeting you.

The following position within Volvo Financial Services (“VFS”) reports to the Manager, Asset Management.


We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Greensboro, North Carolina, USA and serves Volvo Group customers and dealers in more than 50 markets.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

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