Collections Specialist

2 weeks ago

Guelph Ontario, Wellington region, Canada Skyline Group of Companies Full time

We’re looking for a passionate, driven and energetic candidate to join our team for the position of Collections Specialist. This position will be located out of our Head Office in Guelph, Ontario, and will be required to be in the office a minimum of 4 days per week.


Job Description

Looking for a change? Want to make your mark in a fast-paced, professional and fun environment? As a Collections Specialist, are you the master of staying professional and calm during difficult conversations while negotiating appropriate payments for delinquent accounts? We want someone who will believe in our shared goal of creating meaningful value and an exceptional experience for our customers, our people and our communities.


What we look for:

  • Ensures the correct procedures are followed related to contraventions of the Rental Agreement, while following PIPEDA and the Collection and Debt Settlement Services Act.
  • Inbound and outbound calls from account holders and assisting on resolving their delinquent accounts, by means of payment arrangements in full, settlements as well as payment plans.
  • Contacts delinquent tenants through skip tracing techniques, by means of phone, email, or mail, with the purpose of requesting and collecting monies owing to Skyline.
  • Meet and exceed monthly performance targets.
  • Superior multi-tasking and organizational skills while remaining detail orientated.
  • Able to be proactive with good problem solving skills, judgment and innovation.
  • Strong interpersonal and customer service skills with an enthusiasm for working with the public.
  • Capable of operating under pressure and meeting deadlines.
  • Knowledge of residential property management and/or real estate is an asset.
  • Excellent verbal and written communication skills in English.
  • Minimum 2 to 3 years post-secondary education; OR 2 years of relevant and equivalent workplace experience; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


Why you want to work here:

  • You get a thrill from staying organized; being compliant; and spreadsheets are your “thing”.
  • You believe that care and compassion can go a long way in tough situations.
  • You want to be a part of a great team that celebrates individuality, as well as supports and builds people up.
  • Working for a growing company that supports environmental stewardship and social responsibilities is a must for you. Learn more about our sustainability commitments here.
  • You want to work for a company that supports work-life balance.


The Skyline Group of Companies is a fully integrated investment management organization: grounded in real estate, powered by people, and growing for the future. Every aspect of Skyline is managed with the utmost care and attention to detail, from consulting with investors to fostering a sense of community at each and every one of our properties.


We offer our employees competitive pay, benefits, paid volunteer day, on-going training, growth potential and so much more. Our workplace culture empowers staff at all levels to become involved in supporting and building vibrant communities.


Come be a part of Skyline - Grounded in Real Estate. Powered by People. Growing for the Future.

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