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QSR Brand Manager/Manager In Training

3 months ago

Bainsville Ontario KC, Stormont, Dundas and Glengarry, Canada Accoravillage Full time
QSR Brand Manager/Manager In Training - Bainsville ONroute

Monday, July 29, 2024

HWY 401 WESTBOUND 22604 NORTH SERVICE ROAD, K0C1E0

ONroute Brand Manager

ONroute is a Canadian company that provides a clean, safe & friendly environment at our 23 travel centres along the busy 401 and 400 highways in Ontario. We are open 24/7/365 to proudly serve over 40 million customers each year who stop in to our plazas for our quick service food brands and convenience needs.

Using a focused tactical approach, the ONroute Brand Manager is accountable and responsible for effectively managing the day-to-day operations of their assigned brand(s). Reporting to the General Manager (or Associate General Manager), you will collaborate with the plaza team to deliver overall results and objectives. You will oversee the brand’s hourly team and ensure each shift delivers ONroute’s financial goals, franchise brand standards, and customer service excellence.

Core Responsibilities:

  • Overseeing and scheduling day-to-day operations to deliver sales and budgeted targets.
  • Executing ordering and all inventory processes.
  • Hiring, training, coaching, and development of team, including Health & Safety.
  • Delivering brand, audit, and customer service standards.
  • Act as Manager-in-Charge when General Manager or AGM are not in plaza.

Inventory and Ordering Accountability: You are accountable for the inventory levels at your assigned brand(s) and for delivering budgeted food cost targets including waste, par builds, and variances, while being responsible for setting up and maintaining accurate data in the inventory management system. You are responsible to ensure orders are placed, received, stored, and reconciled on time.

Brand, Audit & Customer Service Accountability: You are accountable to role model and ensure all team members are trained to deliver results that meet or exceed all brand, audit, and customer service standards including franchise audits, MTO Audits, Mystery Shop, Health Department, MOL, Employment Standards Act Ontario, EcoSure.

Team and Health & Safety Accountability: You are accountable for hiring, training, coaching, and developing your team of Crew Members and Shift Supervisors. You recognize positive performance on a regular basis and are responsible for all scheduling and the achievement of labour targets for your assigned brand(s).

Manager-in-Charge Accountability: Where the General Manager or Associate General Manager is not present in the plaza, you will be responsible and accountable as the Manager-In-Charge ensuring the overall needs of the total plaza are your first priority.

Minimum Qualifications, Knowledge, and Competencies:

  • 3-5 years of experience as a Supervisor or Manager in high volume food and beverage or merchandise operations and/or other related management experience.
  • Experience with POS Systems, Microsoft Office (Word, Excel, Outlook).
  • Ability to lead by example and dedicated to training, coaching, and developing your team to deliver results.
  • Demonstrated exceptional customer experience focus.
  • Strong interpersonal and collaborative skills with excellent communication skills and approachability.
  • Sound operational experience and knowledge within the fast-food/food service industry.
  • Must have reliable transportation to get to and from the plaza.

ONroute is committed to providing accessible hiring and employment practices that comply with the Accessibility for Ontarians with Disabilities Act (the "AODA") and the Human Rights Code of Ontario. If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter or on the electronic application form.

ONroute is an equal opportunity employer that is committed to having a diverse, equitable, and inclusive workplace for all. We value team members with diverse backgrounds and experiences, as we believe it makes our company a better place to work and for our customers to experience.

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