Operations Administrator
3 weeks ago
Company Overview:
Routes Adventures is a premier Canadian provider for Road Scholar, an American not-for-profit organization with a mission to inspire adults to learn and discover through travel. If you're passionate about education, travel, and the greater good, then Routes Adventures is the place for you. At Routes Adventures, we are obsessed with executing life-changing experiences with excellence. For our team, the magic is in the details. We love our travel ‘participants’ and are committed to delivering them a unique, thoughtful, and highly educational Canadian adventures, while being true to our organizational values: Be Curious. Be Dedicated. Be Open. Be Honest. Be Kind.
The Opportunity:
Are you detail-oriented? Thrive in a fast-paced environment? Enjoy learning new systems and working as a team? Passionate about working with a globally recognized travel provider? This position may be perfect for you
The Operations Administrator is an administrative support role for our team of Program Coordinators (group travel coordinators). This role will be critical in ensuring the implementation of standardized, consistent materials for participants and group leaders alike on all Road Scholar programs (tours) that operate across Canada.
This position is responsible for maintaining internal systems and procedures that support growth of the organization while sustaining and development goals and objectives. In this role, the Operations Administrator works closely with the Program team to support the operational needs during the peak travel season.
Responsibilities include:
- Day-to-day support for the Program Coordinators as it relates to the design, development, operation, and analysis of a portfolio of Road Scholar programs (group educational tours).
· Regular maintenance and auditing of important itinerary details in internal platforms.
- Data entry as it relates to participant (guest) registrations, personal preferences, related changes, and cancellations.
- Support for receiving and coding invoices during peak operational season.
- Receiving, reviewing, filtering, and actioning partner inquires to the appropriate team member from our Road Scholar partner.
- Assisting with vendor materials including menus, rooming lists, and transportation collateral during the peak operational season (June through September).
- Contacting program participants to secure critical travel information.
- Assist with compiling and analyzing participant evaluation data.
- Improve and/or update program materials as needed.
- Other duties as determined by the Manager of Operations.
- Provide exceptional customer service to the Routes Adventures network.
- Being a strong team player by accepting assigned tasks as required to meet our needs, raising areas of concern and opportunities for improvement to management, contributing to a positive, supportive work environment and ensuring we deliver consistent, quality service to our participants.
Requirements:
- Must possess outstanding interpersonal skills to manage communications across all teams.
- Excellent oral and written communications skills to communicate the Road Scholar brand. Strong copywriting skills are a requirement.
- Excellent time management skills and proven ability to meet deadlines.
- Detail oriented and strong organizational, analytical and problem-solving skills.
- Ability to adapt to new situations and maintain a positive attitude.
- Responsive to constructive feedback with the goal of developing your skills.
- Resourcefulness and problem-solving skills are an asset.
Qualifications:
- Completed post secondary education in one or more of the following areas:
- Business, Hospitality, Tourism
- 1-3 years in an administration position
- Proven track-record of working in a fast-paced environment
- Proficient in core applications of Microsoft 365 including Ppt, Excel, Word
- French is an asset
- Experience with Small Group Travel an asset
Compensation/Benefits:
- Six (6) Paid wellness days
- Starting with ten (10) paid vacation days
- Statutory holidays and some additional Federal holidays (Easter Monday/Civic Holiday)
- Extended Health and Dental medical benefits for you and your dependents
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