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ServiceNow Business Process Consultant
2 months ago
Alldus International are hiring for multiple ServiceNow Business Process Consultant Positions.
Positions are open for those with experience in any of the following areas: ITOM, CSM, OMT, Team Lead.
Positions are open to those residing in Canada and working proficiency in FRENCH Is a MUST.
As a ServiceNow Business Process Consultant Team Lead the role and responsibilities include:
- Help the Director of Business Process Consulting onboard new team members.
- Provide coaching and support to team members that report to you via 1:1s and quarterly reviews.
- Collaborate with each of your team members on their personal development and training plans.
- Perform timecard approval and analysis to optimize resource utilization and ensure accurate billing to clients.
- Co-organize and co-host monthly team meetings with the Director of Business Process Consulting.
- Contribute to the standardization of Business Process Consulting practices and templates and ensure their consistent application on projects.
- Approximately 70% of your time will be allocated to projects where you will fulfill the following Business Process Consulting responsibilities:
- Participate in the design, deployment, and integration of ServiceNow products for our clients.
- Contribute to project planning and delivery methodology definition.
- Design and lead client demonstrations and workshops.
- Gather and analyze client business needs and ensure their communication to fellow project team members.
- Define business processes and process improvement areas.
- Collaborate with project team members to recommend solutions that minimize technical debt while meeting client needs.
- Create high quality written deliverables.
- Assist in backlog prioritization and test plan definition.
- Participate in application review, testing and quality control activities.
- Design and conduct training and knowledge transfer sessions.
