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ServiceNow Business Process Consultant

2 months ago

Canada, CA Proviniti Full time

Job Summary:

The Senior ServiceNow Business Process Consultant is responsible for leading the design, implementation, and maintenance of the Security Operations (SecOps) module within the ServiceNow platform. This role requires a deep understanding of security operations and ServiceNow capabilities to enhance and optimize security processes, incident response, and threat intelligence.


Key Responsibilities:

Design and Implementation:

  • Lead the design and implementation of ServiceNow SecOps modules, including Security Incident Response (SIR), Vulnerability Response (VR), Threat Intelligence, and Security Operations Center (SOC) workflows.
  • Customize and configure the ServiceNow platform to integrate with existing security tools and systems.

Process Optimization:

  • Develop and enhance security incident response processes, ensuring they align with industry best practices.
  • Implement automation scripts to streamline and optimize security operations.

Collaboration:

  • Work closely with security teams to understand their requirements and translate them into technical solutions within ServiceNow.
  • Collaborate with IT and development teams to ensure seamless integration and deployment of SecOps solutions.

Implementation Experience

  • Hands on SecOps Implementation project experience with at least 4 end to end implementations.

Maintenance and Support:

  • Provide ongoing support and maintenance for the ServiceNow SecOps modules, including troubleshooting and resolving issues.
  • Perform regular system audits and security assessments to ensure the integrity and security of the platform.

Training and Documentation:

  • Develop and deliver training sessions for security team members on the use of ServiceNow SecOps.
  • Create and maintain detailed documentation for configurations, processes, and workflows.


Required Qualifications:

Experience:

  • 8+ years of experience in IT security operations, with at least 5 years of hands-on experience with ServiceNow SecOps.
  • Proven track record of successfully implementing and managing ServiceNow SecOps modules.


Technical Skills:

  • Expertise in ServiceNow platform, including customization, scripting (JavaScript, Glide), and integration capabilities.
  • Strong understanding of security frameworks (NIST, ISO 27001, MITRE ATT&CK) and incident response methodologies.
  • Experience with security tools such as SIEM, EDR, and vulnerability management systems.


Certifications:

  • ServiceNow Certified System Administrator (CSA) required.
  • ServiceNow Certified Application Developer (CAD) required.
  • ServiceNow Certified Implementation Specialist - Security Incident Response required.
  • ServiceNow Certified Implementation Specialist - Vulnerability Response required.
  • Relevant security certifications (CISSP, CISM, CEH) are a plus.


Soft Skills:

  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.


Advanced Knowledge:

  • Familiarity with cloud security and DevSecOps practices.
  • Experience with agile methodologies and project management.