Manager, Customer Service, Low Rise

4 weeks ago

Thorold Ontario LE, Simcoe region, Canada Empire Communities Full time

Your Impact at Empire
The Customer Service Manager is responsible for overseeing the daily operations of multiple masterplan communities and managing high level escalations with homeowners and trade partners.

This role is located at our Calderwood Site in Thorold, ON.

What We Are Looking For:

  • 3-5 years in a customer service role.
  • Home building industry experience considered an asset.
  • High school diploma or equivalent.
  • Knowledge of CPG and Tarion.
  • Must be proficient with MS Office applications.
  • Excellent communication (verbal and written) and interpersonal skills.
  • Strong problem-solving skills with the ability to demonstrate empathy with excellent active listening skills.
  • Ability to build rapport and collaborate with others within the company and externally.

What You’ll Be Doing Each Day:

  • Prepare weekly and monthly Customer Service Report with respect to communities.
  • Participate in interviewing, hiring, and training new Customer Service employees and provide ongoing training for existing Customer Service staff.
  • Supervise, manage and motivate on site staff members.
  • Conduct Customer Care Associates Evaluations annually in accordance with scorecard objectives.
  • Organize workforce to cover employee absences on specific projects.
  • Prepare disciplinary correspondence for Associates for review by Director.
  • Provide status/concern updates to upper management.
  • Manage the warranty service program and conciliation according to set objectives for service repairs and warranty items identified from Pre-delivery, Initial, Mid Year and Year-end inspections, obtaining Homeowner acknowledgement for work completion.
  • Review work schedules completed by service team and provide administrators with trade partner contacts to complete warranty work.
  • Inspect work completed by service team based on agreed upon schedule and provide ongoing guidance and technical support.
  • Monitor, order and replenish service repair materials.
  • Oversee the assignment of warranty service requests to customer service representatives and work order issuance to trade partners on service repair work.
  • Management documentation of purchaser requests and deficiencies.
  • Attend weekly service meetings for resolution and actionable outcomes of service or warranty items, prepare and provide weekly summary reports and aging reports on work order completions.
  • Manage any outstanding or backlog of service work completion.

Who We Are
We are one of North America’s largest private homebuilders, with locations in Ontario, Texas, Georgia, the Carolinas, and Tennessee. Our purpose is to Create Communities & Experiences That Matter for our homeowners and each member of our team.
There is no set path at Empire; we offer you the opportunity to build your career in ways you never imagined. Your experiences at Empire will take you where you want to grow.

Empire Communities is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodation throughout the recruitment and selection process for any qualified applications under the respective provincial human rights codes. Please advise a member of our team if you require an accommodation to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.

#J-18808-Ljbffr

  • Low-Rise Site Superintendent

    4 weeks ago

    Barrie, Ontario, A4N, Simcoe region, Canada TalentSphere Staffing Solutions Full time

    About Our Client Since the late 80s, our client has been passionately involved in homebuilding, focusing on everything from neighborhood planning to sustainable community development. With a commitment to quality and customer satisfaction, they ensure each home is crafted with care, featuring premium design elements like vaulted ceilings and two-story...

  • Estimator - Low Rise Residential

    1 month ago

    Bowmanville, Ontario, L0B, Durham region, Canada MHB Group Full time

    Estimator– Low Rise Residential Are you looking for a job as an Estimator/Project Coordinator for low-rise residential projects? Do you have at least 3 years of low-rise residential estimation experience? Do you like using your time management and detail-oriented skills to maintain your solid track record of accuracy? Are you interested in being given the...

  • Estimator - Low Rise Residential - Newstar

    1 month ago

    Vaughan, Ontario, L0J, York region, Canada Newlands Group Full time

    Job Title: Estimator for Low-Rise Wood Frame Developments Location: Vaughan, Ontario Job Summary: As an Estimator, you will play a crucial role in our clients development process by providing accurate and detailed cost estimates for their low-rise wood frame projects. You will work closely with the project management, design, and contracts teams to ensure...

  • Director, Planning and Development

    1 month ago

    Thorold, Ontario, L0E, Simcoe region, Canada Niagara Peninsula Conservation Authority Full time

    The Opportunity As a member of the Senior Leadership Team, the Director and Planning and Development leads an interdisciplinary team of technical specialists and planners to deliver NPCA’s Mandatory Programs and Services including Planning and Permits, Compliance and Enforcement, Environmental Planning and Policy, Planning Ecology, Drinking Water Source...

  • Customer Experience Associate

    4 weeks ago

    Sutton, Ontario, L0E, Simcoe region, Canada TD Full time

    Work Location:CanadaHours:15Line Of Business:Personal & Commercial BankingPay Details:We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.Job Description:Perform a...

  • Dental Receptionist

    4 weeks ago

    Thorold, Ontario, L0E, Simcoe region, Canada Smilee Dental Centre Full time

    SmiLee Dental Centre is a family-owned, well-established dental practice located in Thorold. We pride ourselves in providing high-quality dental care in a family-oriented & friendly environment. We are looking to hire a personable dental receptionist to join our friendly, fast-paced dental team. In this role, you will serve as the chief point of contact for...

  • Estimator - Mid Rise - Construction

    1 month ago

    Vaughan, Ontario, L0J, York region, Canada Newlands Group Full time

    Job Title:EstimatorJob Location: Vaughan, Ontario Our confidential client, a highly respected player in the real estate development industry, is seeking an experienced Estimator to join their dynamic team. This role is ideal for a detail-oriented professional with a strong background in construction estimation, particularly in the low-rise residential...

  • Compounding Specialist

    3 weeks ago

    Thorold, Ontario, L0E, Simcoe region, Canada Auxilium Health Full time

    POSITION SUMMARY:The Foundry Pharmacy, located in Thorold, Ontario, is looking for a Compounding Specialist to join the team. This is a full-time, on-site, permanent position, Monday to Friday, from 9:00 a.m. to 5:00 p.m.This role will prepare sterile and non-sterile pharmaceutical products in accordance with a master formula, NAPRA guidelines and USP , USP...

  • Senior Project Manager

    1 month ago

    Vaughan, Ontario, L0J, York region, Canada Newlands Group Full time

    Job Title: Senior Project Manager - High Rise Construction Location: Vaughan, Ontario Job Type: Full-time About our Client: Our clientis a leading development company specializing in high-rise residential buildings. With a track record of successful projects that redefine skylines, they are committed to excellence in design, construction, and customer...

  • Customer Service Coordinator

    4 weeks ago

    Vaughan, Ontario, L0J, York region, Canada B.E.S.T. Recruiting Consultants Ltd. Full time

    We are working with one of the largest Low Rise Developers in the GTA. Candidates must have 2-3 years in customer service from the construction industry.Role Objective:To provide comprehensive administrative support to the Customer Care Department at Head Office.Primary Responsibilities and Essential Functions:Overseeing all incoming and outgoing...

  • Customer experience associate

    4 weeks ago

    Sutton, Ontario, L0E, Simcoe region, Canada TD Full time

    Lieu de travail:CanadaHoraire:15Secteur d’activité:Services bancaires personnels et commerciauxDétails de la rémunération :Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à poser...

  • Customer experience associate

    4 weeks ago

    Sutton, Ontario, L0E, Simcoe region, Canada TD Full time

    Lieu de travail:CanadaHoraire:15Secteur d’activité:Services bancaires personnels et commerciauxDétails de la rémunération :Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à poser...

  • Accounting Assistant/Payroll

    4 weeks ago

    Thorold, Ontario, L0E, Simcoe region, Canada Brain Injury Community Re-entry Inc. Full time

    Accounting Assistant - Payroll Hours of work: 70 hours bi-weekly Start date: As soon as possible Terms: Permanent, Full-Time Location: Main Office, Thorold Reporting to: Director of Finance Reporting to the Director of Finance, this position is accountable for assisting the Accounting Department in various aspects of the accounting functions, with a specific...

  • Occupational Therapist with the Return to Work Program

    4 weeks ago

    Thorold, Ontario, L0E, Simcoe region, Canada CharityVillage Full time

    Job Description - Occupational Therapist with the Return to Work ProgramReports To: The Chief Executive Officer (CEO) and/or DesignateProfessional Designation: Registered Occupational TherapistTerm: One-Year Maternity Leave Contract Position (Full-Time, Hybrid)Job Purpose and Overview There is an immense need for research, innovation, and practical tools to...

  • Branch Manager

    1 month ago

    Keswick, Ontario, L0E, Simcoe region, Canada Scotiabank Full time

    Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About the roleAs a Branch Manager, you will assume responsibility for the overall success of the branch by working to meet financial objectives related to the profitable growth and retention of the branch’s personal and business portfolio.Is this role...

  • Land Acquisition Manager

    1 month ago

    Vaughan, Ontario, L0J, York region, Canada Accoravillage Full time

    The Manager, High Rise Acquisitions will be primarily responsible for supporting the acquisition and management of high rise development sites. You will assist in managing the entire land acquisitions process through research, market and financial analysis, due diligence and preparation of reports for potential and ongoing land acquisition projects. This...

  • Executive Assistant

    3 months ago

    Vaughan, Ontario, York region, Canada Fuze HR Solutions Full time

    Executive/Marketing Assistant Role Real Estate Developer is seeking an Executive and Marketing Assistant to provide support for a dynamic Executive Schedule and related tasks. The ideal individual has administrative expertise and a background in event planning and coordination. They should thrive in a fast-paced environment, excel at organizational tasks,...

  • Service Technician

    1 month ago

    Vaughan, Ontario, L0J, York region, Canada TalentSphere Staffing Solutions Full time

    About our client A leading builder developer who has delivered Communities & State of the art Condominiums & Apartments for more than 25 years. They have a strong history and background residential construction and are one of the leading firms in the Toronto Area in their space. Under the guidance of the VP of Customer Care and Quality Assurance, the...

  • Estimator - Construction / Development

    3 weeks ago

    Vaughan, Ontario, L0J, York region, Canada Newlands Group Full time

    Job Title: Estimator - Residential Developer - NewStar Location:Vaughan, Ontario Our clientis a leading developer specializing in residential low to mid-rise projects. With a strong reputation for quality and innovation, they are committed to creating homes that enrich the lives of their customers. They are seeking a highly skilled and connected Estimator to...

  • Senior Manager, Treasury

    3 months ago

    Guelph, Ontario, Wellington region, Canada Fusion Homes Full time

    Love the JourneyAs a 2022 & 2023 Kincentric Best Employer, we approach the employee experience the same way we approach the customer experience. Buying a new home can be rewarding, challenging, and, ultimately, life changing. A new home is not just one of the largest purchases made in a lifetime; it becomes a defining part of the buyer. The employee...