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Assistant Property Manager

3 months ago

Old Toronto Ontario, CA Triovest Inc. Full time

Triovest, one of the largest privately-owned Canadian commercial real estate companies, is seeking an Assistant Property Manager in downtown Toronto. Reporting to the Property Manager, the successful candidate will fill a permanent, full-time role for a mix office and retail complex of approximately 1 million square feet. The primary responsibilities of this role include proactive assistance in managing Tenant Account Receivables, Tenant Engagement, financial reporting support and meeting client expectations in a positive professional manner.

KEY RESPONSIBILITIES

  • Work with Tenant Services Coordinator and Operations team to ensure timely responses to Tenant Work Order System requests.
  • Respond to tenant escalations in a timely proactive and professional manner.
  • Liaise and meet with tenants on a regular basis as part of our Tenant Engagement and Service Excellence programs.
  • Oversee Tenant onboarding, move in/ move out process, including New Tenant Welcome Package and Tenant restoration requirements.
  • Oversee accounts receivable administrator and accounts payables administrator monthly reporting.
  • Assist in the preparation and presentation of property reports, and client requests for information.
  • Assist in preparation of annual Operating and Capital budget, including reforecasting.
  • Assist in preparation of capital project documentation, including project contract administration.
  • Assist with maintaining and implementing new building programs, i.e. Tenant Engagement, Sustainability, Health and Wellness, Security and Life Safety, Building Certifications and identifying new industry best practices.
  • Support property insurance reporting and administration.
  • Ongoing lease review and update of lease summary database.
  • Assist Tenants with responses to lease clause, administration enquires.
  • Oversee external parking services contract.
  • Complete monthly financial report review, report on budget variances.
  • Establish good working relationships with internal and external contacts such as tenants, contractors, clients, internal team, industry association, etc.
  • Assist in the allocation of resources to ensure property is managed in a proactive first-class manner, including coordinating external services and procuring services as required and under procurement policy.

QUALIFICATIONS & ATTRIBUTES

  • A post-secondary education in a related discipline.
  • Five (5) years’ experience in property management administration and/or commercial/retail real estate.
  • Strong Microsoft Office skills and experience with Yardi is considered an asset.
  • Functional knowledge of various Social Media tools and best practices.
  • Demonstrates a strong sense of initiative and prioritization, adept at managing multiple requests simultaneously, and capable of adapting to changing priorities in a fast-paced environment.
  • Well-developed written and oral communication skills.
  • Collaborative approach to problem-solving and relationship development, and ability to work effectively with individuals at all levels of the organization.
  • Creative problem-solving skills are essential for resolving payment issues and addressing AR challenges. The ideal candidate will be a confident communicator with a comprehensive understanding of billing, lease requirements, payment terms, and the implications of delinquent payments under the lease.
  • Exceptional client service orientation.
  • Passionate about fostering an inclusive and positive organizational culture.
  • The ability to adapt to change in a positive way and deliver successful results within a given time frame.
  • A team-oriented approach to meeting goals and objectives.
  • The ability to perform with exceptional integrity, always striving to do the right thing and help to create an environment built on trust, honesty and respect.
Qualifications
  • Preferred Bachelor's degree or better in Management.
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