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user support technician

3 months ago

Burlington Ontario AA, Halton, Canada Joe Apps Technology Support Full time

Duration of Employment: Permanent

Language of Work: English

Hours of Work: 40 hours per week

Education
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • or equivalent experience
Tasks
  • Respond to users experiencing difficulties with computers
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
Supervision
  • No supervision responsibility
Security and Safety
  • Criminal record check
Transportation/Travel Information
  • Willing to travel
  • Willing to travel regularly
  • Valid driver's licence
Work Conditions and Physical Capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Sitting
Personal Suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty
Screening Questions
  • Are you available for shift or on-call work?
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?
  • Do you have the above-indicated required certifications?
  • What is the highest level of study you have completed?
Experience
  • 1 year to less than 2 years
Health Benefits
  • Dental plan
  • Disability benefits
  • Paramedical services coverage
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