Customer Service Representative
4 weeks ago
Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.
Graybar Canada – a division of Graybar Electric US – is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through related supply chain management and logistics services. We are also a Fortune 500 company.
Graybar operates more than 250 distribution facilities throughout North America, with over 30 branches across Canada alone. As one of the world’s largest employee-owned companies, Graybar Canada has the power and stability of a big corporation and the integrity and drive of a neighborhood business.
Graybar Canada currently has an exciting career opportunity available out of our Vaughan, ON branch.
Customer Service Representative (CSR) – Inside Sales, Comm Data
Graybar Canada offers a competitive compensation and benefits package including:
- No Evening or Weekend Shifts
- TELUS Health Virtual Care
- Cost shared Health and Dental Benefits
- Life & AD&D Insurance
- Employee Profit Sharing Program
- Long Term Disability Benefits
- Group RRSP Matching
- Corporate Fitness Membership Program
- Employee Share Purchase Program
- Computer Purchase Plan
- Tuition Reimbursement Program
- Service Awards Program
Position Summary:
The Customer Service – Inside Sales Representative proactively seeks out customer needs to sell a Graybar solution that provides total customer satisfaction. This position provides our customers with a high level of service which includes delivering the highest quality customer care in accordance with corporate objectives and revenue goals.
Major Responsibilities:
- Handle incoming and outgoing customer telephone calls in a courteous and professional manner, with a mandate to solicit orders from the existing customer base.
- Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.
- Handle written correspondence received from and sent to customers in a timely manner.
- Assist and support Account Managers by providing technical support to customers and end users, as well as sharing information that will allow both parties to offer customers a total Graybar solution.
- Consult with clients and customers after sale to resolve problems and to provide support in an efficient and effective manner.
- Provide customer feedback to Branch Manager in a timely fashion.
- Participate in training sessions, trade shows, branch meetings and sales meetings as requested.
- Keep management informed of local competition and market conditions and recommend new items for stock.
- Deal with product related problems such as defective products, return of products and warranty situations.
- Other duties may be assigned as needed.
Preferred Skills & Experience:
- Minimum Grade 12 education; however, a technical background or post-secondary education is considered an asset.
- Broad knowledge of the company's products and services with the ability to effectively present these to Graybar Canada’s customers.
- One to three years of related sales experience considered an asset.
- Knowledge of communication, networking and security products and applications preferred.
- Strong understanding of structured cabling solutions with a good understanding of voice and data networks preferred.
- Must exhibit excellent time management and organizational skills.
- Possesses strong relationship building skills to cultivate and develop customer loyalty.
- Ability to work with all levels of employees and management, both internally and externally.
- Strong customer service and troubleshooting skills.
- Exceptional conflict resolution, negotiation and objection handling skills.
- Basic mathematical skills.
- Excellent spoken and written communication skills.
- Must demonstrate honesty and integrity.
- Willingness to gain technical knowledge by attending educational workshops and reviewing publications.
- Willingness to go the extra mile.
- Proven proficiency with Microsoft Office products including Outlook, Excel, Word and PowerPoint.
The above is a brief outline of position responsibilities and does not intend to be all-inclusive of the current or future duties, responsibilities or reporting relationships.
If you are highly motivated and have a passion for customer service, and are looking for a fun, rewarding career, we would be pleased to talk to you about joining Graybar Canada.
Graybar Canada is an equal opportunity employer that encourages interested candidates to apply.
We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.
#J-18808-Ljbffr-
Customer Service
4 weeks ago
Vaughan, Ontario, L0J, York region, Canada Good2Great Solutions Full timeAre you a Customer Service or Sales professional looking to advance your career? Look no further!We are looking to hire a vibrant & fresh-faced full-time Customer Service & Sales Representative to join our industry-leading and nationally recognized Customer Service & Sales team.Let us put your service-minded attitude, exceptional communication skills, and...
-
Customer Care Representative
4 weeks ago
Vaughan, Ontario, L0J, York region, Canada Uvisiongroup Full timeJob descriptionFull-time | Hourly | Weekdays 8 hours | Weekends with noticeSupervisor: Corporate Scheduling and Customer Care LeadWork Location: In-Office Vaughan locationStarting Pay rate: $18.00 hourly. Commensurate with performance & experience.KPI’s:· Achieve targeted metrics related to Calls / email / faxes· Inquiry wait time· Inquiry escalation...
-
Customer Service Representative
4 weeks ago
Vaughan, Ontario, L0J, York region, Canada Graybar Canada Limited Full timeGraybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada. Graybar Canada – a division of Graybar Electric US – is a leader in the distribution of high-quality electrical, automation, and telecommunications products that supports these operations through...
-
Customer Service Representative
2 weeks ago
Vaughan, Ontario, York region, Canada Jagger Full timeOur client, a leader in the bakery distribution industry, has been around for over 50 years in looking for a Customer Service Representative to join the team!This role is ideal for someone who thrives in a fast-paced environment and enjoys working closely with clients to ensure their needs are met. You will handle a variety of customer interactions, from...
-
Account Service Representative
1 month ago
Vaughan, Ontario, L0J, York region, Canada the Lynden Family of Companies Full time10 Corrine Ct, Vaughan, ON L4K 4T7, Canada Req #870 Lynden International Logistics ULC,a leader in the field of 3rd party logistics for the healthcare & consumer goods industries. As a leading advocate of operational efficiencies, we take pride in developing customized solution protocols within our systems, to meet the needs of our client partners within...
-
Account Service Representative
4 weeks ago
Vaughan, Ontario, L0J, York region, Canada the Lynden Family of Companies Full time10 Corrine Ct, Vaughan, ON L4K 4T7, Canada Req #870Lynden International Logistics ULC, a leader in the field of 3rd party logistics for the healthcare & consumer goods industries. As a leading advocate of operational efficiencies, we take pride in developing customized solution protocols within our systems, to meet the needs of our client partners within the...
-
Customer Service Representative
3 weeks ago
Markham, Ontario, York region, Canada Adecco Full timeCustomer Service Representative job openings in Markham, ON (5 openings!)We are currently seeking to hire top talent for Customer Service Representative job openings in Markham, ON – this is an in-office position that will have you working bi-weekly rotating shifts Monday to Friday, 8am–4pm, 9am-5pm and the potential of 10am-6pm (no weekends). In this...
-
Sales Merchandising Representative
1 month ago
Vaughan, Ontario, L0J, York region, Canada Senseability Full timeAcosta Group Sales Merchandising Representative - Vaughan, OntarioInternship- Field Sales Merchandiser RepresentativeAcosta Group is seeking career-driven students to join us this summer as Field Sales Merchandiser Representative with our Acosta Summer Paid Internship program.Acosta can offer hands-on experience in today’s workforce in skills such as...
-
Customer Service Coordinator
4 weeks ago
Vaughan, Ontario, L0J, York region, Canada B.E.S.T. Recruiting Consultants Ltd. Full timeWe are working with one of the largest Low Rise Developers in the GTA. Candidates must have 2-3 years in customer service from the construction industry.Role Objective:To provide comprehensive administrative support to the Customer Care Department at Head Office.Primary Responsibilities and Essential Functions:Overseeing all incoming and outgoing...
-
Vaughan, Ontario, L0J, York region, Canada Winners Full timePurnima discovered RECOGNITION working at TJX.Recognized as a “TJX Joy Ambassador" on multiple occasions, Purnima says it's here that she learned the power of joy. The teamwork, support, and creative problem-solving you'll be a part of deserve to be recognized every day.What you’ll discoverEligible Associates can look forward to:One-of-a-kind,...
-
Sales Merchandising Representative
1 month ago
Vaughan, Ontario, L0J, York region, Canada Acosta Sales & Marketing Full timeInternship- Field Sales Merchandiser RepresentativeAcosta Group is seeking career-driven students to join us this summer as Field Sales Merchandiser Representative with our Acosta Summer Paid Internship program.Acosta can offer hands-on experience in today’s workforce in skills such as sales, negotiation techniques, effective problem-solving, business...
-
Junior Marketing Representative
1 month ago
Vaughan, Ontario, L0J, York region, Canada Ace Management Group Full timeOur team here at Ace Management Group is currently looking to hire a Junior Marketing Representative to help us keep up with the demands of our clients. Our clients are leaders in the telecommunications industry who come to us for help to promote their brands, services, and products. Our marketing approach allows us to connect with customers and clients at...
-
(CAN) Customer Service Manager
4 weeks ago
Vaughan, Ontario, L0J, York region, Canada Walmart Canada Corp Full timePosition SummaryWorking as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for...
-
(CAN) Customer Service Manager
4 weeks ago
Vaughan, Ontario, L0J, York region, Canada Walmart Canada Corp Full timePosition SummaryWorking as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for...
-
Customer Service Rep
1 month ago
Vaughan, Ontario, L0J, York region, Canada Accoravillage Full time421 Applewood Crescent, Concord, ON L4K 4J3, Canada Req #1798Monday, August 12, 2024JOB SUMMARYThe Customer Service Rep will be supporting the Customer Service desk and Order Entry roles, this position plays a key role with Woodbridge Customers.Resolving customer concerns in a timely manner, including issues such as delivery, order questions and problem...
-
Customer Care Agent
4 weeks ago
Vaughan, Ontario, L0J, York region, Canada Rentokil Pest Control South Africa Full timeRentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.Rentokil-Terminix is currently seeking A Customer Care Agent that will...
-
Professional Relations Representative
1 month ago
Vaughan, Ontario, L0J, York region, Canada Uvisiongroup Full timeJob Summary: The Professional Relations Representative will establish and maintain profitable referral relationships with medical doctors and optometrists within an assigned territory. They must maintain up-to-date knowledge of UVG’s services to achieve successful referrals.Full Time|Salary|40 hoursSupervisor: Business Development ManagerWork Location:...
-
Service Technician
1 month ago
Vaughan, Ontario, L0J, York region, Canada TalentSphere Staffing Solutions Full timeAbout our client A leading builder developer who has delivered Communities & State of the art Condominiums & Apartments for more than 25 years. They have a strong history and background residential construction and are one of the leading firms in the Toronto Area in their space. Under the guidance of the VP of Customer Care and Quality Assurance, the...
-
Inside Sales Representative – Electrical Utility
4 weeks ago
Vaughan, Ontario, L0J, York region, Canada Robertson Electric Wholesale Full timeRobertson Electric is currently looking for an INSIDE SALES REPRESENTATIVE- ELECTRICAL UTILITY DEPARTMENT to join our head office in Vaughan. About Us Robertson Electric Wholesale is a highly respected independent Canadian electrical distributor. Robertson has demonstrated steady and secure growth since new ownership in 2008, proving to be a dominant player...
-
Bilingual Customer Service Representative
2 weeks ago
Markham, Ontario, York region, Canada Leap Recruitment Partners Full timeOur client is the largest general insurer and has its customers across the UK, Ireland, and Canada. They are currently looking for Bilingual Customer Billing Representative to join their team. Come take the next step in your career in insurance.Shift: rotating shifts during the hours of 8:00 AM to 8:00 PM Monday to Friday.Location: Markham, ON- Hybrid...