Bilingual Customer Service Representative
2 weeks ago
Our well-established client in Markham, ON, is looking for Bilingual (French/English) Customer Service Representatives to join their company for on a permanent basis, where you will be providing quality customer service to customers, policyholders, Regional Offices, other departments within Head Office, as well as working with their US counterparts.
RESPONSIBILITIES:
- Provide excellent customer service to internal and external customers regarding policy, billing, claims, payment and collection inquiries (phone, email, etc.).
- Investigate, own, and resolve customer inquiries regarding coverage, claims, billing and service, while clearly documenting outcomes in the system for future reference.
- Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner.
- Meets or exceeds productivity and quality objectives established by the department as well as Customer experience call audits.
- Use problem solving capabilities to effectively resolve any conflicts with clients, agents and/or brokers.
- Take and support phone enrolments.
- Ensures timely and accurate assignment of cases for resolution to the appropriate departments.
- Produce literature fulfilment and notes to the adjustors.
- To continue training/developing with all aspects of the job, product as well as procedures.
REQUIREMENTS:
- 2 years of relevant work experience preferred.
- Ability to multi-task, talking with customers while completing paperwork and system changes.
- Excellent communication and Interpersonal skills and be able to handle inquiries efficiently.
- Outgoing and engaging conversation skills.
- Sales acumen a plus.
- Effective listening and problem-solving skills.
- Professional demeanour.
- Efficient in Microsoft Office and proficiency with call centre software and tools is an asset.
- Bilingual, English and French. Excellent verbal communication skills (in both French and English) are necessary.
- Must be detail oriented, analytical and possess excellent Customer Relations skills.
- Must be licensed in Accident & Sickness, and Life or be willing to successfully obtain your insurance licenses within the first 90 days with the organization.
- This position will require successful candidates to work 8-hour shifts between 8:00am to 7:00pm Monday to Friday.
PERKS:
- Work onsite - Monday to Friday, 40 hours per week in PHS
- Training provided in-office
- Salary, $55k, plus benefits from day one.
- Join a dynamic team and company who offers opportunity for further learning and growth.
If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further and apply today
Why Kelly?
As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.
About Kelly
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.
- Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Why Kelly?
As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.
About Kelly
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
-
Bilingual Customer Service Representative
2 weeks ago
Markham, Ontario, Canada Quantum Management Services Ltd. Full timePosition: Bilingual Customer Service Representative Location: Markham, OntarioSchedule: 3 days in-office, 2 days remoteJob Type: 1-year termAbout the Role:We are seeking a motivated and customer-focused Bilingual Customer Service Representative for a 1-year term opportunity in Markham, Ontario. This hybrid position will allow you to work 3 days in-office and...
-
Bilingual Customer Service Representative
1 week ago
Markham, Ontario, Canada Quantum Management Services Ltd. Full timePosition: Bilingual Customer Service Representative Location: Markham, Ontario Schedule: 3 days in-office, 2 days remote Job Type: 1-year term About the Role: We are seeking a motivated and customer-focused Bilingual Customer Service Representative for a 1-year term opportunity in Markham, Ontario. This hybrid position will allow you to work 3 days...
-
Markham, Ontario, Canada Bilingual Source Full timeExciting Opportunity: Auto Finance Credit and Funding Support Representative - Hybrid - Markham Area Are you passionate about customer service and auto finance? Manage credit inquiries and customer communications Coordinate internally with credit team to determine credit worthiness of customer Support credit statement review and collections Support...
-
Hybrid Collections Representative
1 day ago
Markham, Ontario, Canada Bilingual Source Full timeCareer Overview:We are seeking a talented and detail-oriented individual to join our team as a Bilingual Collections and Credit Representative. In this role, you will be responsible for managing credit inquiries, coordinating with the credit team, and supporting credit statement review and collections.Key Responsibilities:Communicate effectively with...
-
Credit and Funding Services Coordinator
1 day ago
Markham, Ontario, Canada Bilingual Source Full timeAbout the Role:We are looking for a motivated and organized individual to fill the position of Bilingual Collections and Credit Representative. As an Auto Finance Credit and Funding Support Representative, you will be responsible for managing credit inquiries, communicating with customers, and working closely with the credit team to determine credit...
-
Bilingual Customer Service Associate
2 weeks ago
Markham, Ontario, Canada Quantum Management Services Ltd. Full timeBilingual Customer Service Representative Schedule: 3 days in-office, 2 days remote We are seeking a motivated and customer-focused Bilingual Customer Service Representative for a 1-year term opportunity in Markham, Ontario. This hybrid position will allow you to work 3 days in-office and 2 days remotely, providing flexibility while delivering...
-
Bilingual Customer Service Associate
1 week ago
Markham, Ontario, Canada Quantum Management Services Ltd. Full timeBilingual Customer Service Representative Schedule: 3 days in-office, 2 days remote We are seeking a motivated and customer-focused Bilingual Customer Service Representative for a 1-year term opportunity in Markham, Ontario. This hybrid position will allow you to work 3 days in-office and 2 days remotely, providing flexibility while delivering exceptional...
-
Customer Service Representative
1 week ago
Markham, Ontario, Canada Kelly Services (Canada), Ltd. Full timeAt Kelly Services (Canada), Ltd., we are seeking a Customer Service Representative to join our team in Markham, ON.Job DescriptionWe are looking for a highly skilled Bilingual Customer Service Representative to provide quality service to our clients. As a representative, you will be the first point of contact for customers and policyholders, responding to...
-
Bilingual Customer Service Specialist
2 weeks ago
Markham, Ontario, Canada Leap Recruitment Partners Full timeAbout the RoleWe are seeking a highly skilled Bilingual Customer Service Representative/Analyst to join our team. As a key member of our customer support team, you will be responsible for providing technical advice and troubleshooting assistance to users.
-
Auto Finance Credit Specialist
2 days ago
Markham, Ontario, Canada Bilingual Source Full timeJob Description:We are seeking a highly skilled Bilingual Collections and Credit Representative to join our team at Bilingual Source. As an Auto Finance Credit and Funding Support Representative, you will play a crucial role in managing credit inquiries and customer communications.Key Responsibilities:Coordinate internally with the credit team to determine...
-
Bilingual Customer Service Representative
3 weeks ago
Markham, Ontario, Canada Kelly Services (Canada), Ltd. Full timeOur well-established client in Markham, ON, is looking for Bilingual (French/English) Customer Service Representatives to join their company for on a permanent basis, where you will be providing quality customer service to customers, policyholders, Regional Offices, other departments within Head Office, as well as working with their US counterparts. ...
-
Bilingual Credit and Funding Rep
2 days ago
Markham, Ontario, Canada Bilingual Source Full timeExciting Opportunity: Auto Finance Credit and Funding Support Representative - Hybrid - Markham Area SALARY: $55-60kAre you passionate about customer service and auto finance? We're seeking a motivated professional to join our clients team in Markham, Ontario (Hybrid)What You'll Do:Provide exceptional customer support in auto finance processesManage credit...
-
Bilingual Customer Service Professional
1 week ago
Markham, Ontario, Canada Kelly Services (Canada), Ltd. Full timeWelcome to Kelly Services (Canada), Ltd.Job Description:We are seeking a highly skilled Bilingual Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to provide top-notch customer service to clients across Canada.Key Responsibilities:Provide exceptional...
-
Markham, Ontario, Canada Black & McDonald Limited Full timeJob Overview">The Centralized Call Centre Representative role is an exciting opportunity to join our team at Black & McDonald Limited. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients through various communication channels.">About the Role">This position requires a fully bilingual...
-
Bilingual Customer Service Associate
3 weeks ago
Markham, Ontario, Canada Kelly Services (Canada), Ltd. Full timeOur well-established client in Markham, ON, is looking for Bilingual (French/English) Customer Service Representatives to join their company for on a permanent basis, where you will be providing quality customer service to customers, policyholders, Regional Offices, other departments within Head Office, as well as working with their US counterparts. ...
-
Bilingual Customer Service Associate
1 week ago
Markham, Ontario, Canada Kelly Services (Canada), Ltd. Full timeOur well-established client in Markham, ON, is looking for Bilingual (French/English) Customer Service Representatives to join their company for on a permanent basis, where you will be providing quality customer service to customers, policyholders, Regional Offices, other departments within Head Office, as well as working with their US counterparts. ...
-
Customer Service Representative
4 days ago
Markham, Ontario, Canada FedEx Group Full time**About FedEx Group**We are a leading logistics company dedicated to delivering exceptional service to our customers. Our team is passionate about providing accurate information and assistance to those requiring direct customer interface.Job Description:We are seeking an experienced Customer Service Representative to join our team at FedEx Express. As a key...
-
Markham, Ontario, Canada Black & McDonald Limited Full timeAbout the RoleThe Centralized Call Centre Representative (bilingual) plays a crucial role in supporting work order creation for the FMO and Service departments to ensure high-quality facility services to our customers. This position involves responding effectively to customer inquiries, determining requirements, answering questions, resolving problems,...
-
Bilingual Customer Analyst
2 weeks ago
Markham, Ontario, Canada Leap Recruitment Partners Full timeBilingual Customer Service Representative/Analyst Our client, one of the leaders in the Insurance sector, is looking to grow their team and is hiring for a Customer Service Representative/Analyst. This would be a hybrid role. Shift: Monday-Friday, 9:00AM-5:00PM Location: Hybrid Markham, ON The incumbent provides advice, technical...
-
Bilingual Customer Analyst
2 weeks ago
Markham, Ontario, Canada Leap Recruitment Partners Full timeBilingual Customer Service Representative/Analyst Our client, one of the leaders in the Insurance sector, is looking to grow their team and is hiring for a Customer Service Representative/Analyst. This would be a hybrid role.Shift: Monday-Friday, 9:00AM-5:00PMLocation: Hybrid – Markham, ONThe incumbent provides advice, technical support/troubleshooting,...
