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Customer Service Representative

3 weeks ago

Markham, Ontario, Canada FedEx Group Full time

**About FedEx Group**

We are a leading logistics company dedicated to delivering exceptional service to our customers. Our team is passionate about providing accurate information and assistance to those requiring direct customer interface.

Job Description:

We are seeking an experienced Customer Service Representative to join our team at FedEx Express. As a key member of our operations team, you will be responsible for providing top-notch customer service and ensuring the smooth delivery of packages to our customers.

Key Responsibilities:

  • Provide accurate information and assistance to customers requiring direct customer interface
  • Perform administrative duties necessary for efficient operations
  • Promote continued sales and generate potential incremental revenue wherever possible

Requirements:

  • High school diploma/equivalent; college diploma preferred
  • Knowledge of Canadian Customs regulations preferred
  • Knowledge of FedEx Express and Ground products and services preferred
  • Able to successfully complete all basic and recurrent training
  • Must have the ability to lift 70 lbs and maneuver any package weighing up to 150 lbs with appropriate equipment
  • Able to operate in a PC Windows environment
  • Excellent interpersonal and verbal communication skills
  • Good analytical and problem-solving skills
  • Good negotiation skills
  • Demonstrated ability to handle stress and work in a highly pressured, monitored, and changing work environment

Preferred Qualifications:

  • Bilingual (French and English) if residing in Quebec
  • Valid driver's license (e.g., Class 5, G, or 1[AZ]) and driving record with two or fewer violations and/or accidents in the past 24 months