Application Support Specialist

1 week ago


Toronto Ontario, Ontario, Canada Botsford Associates Full time

Production/Application Support


About the Role:

Our Clients Technology & Operations team is expanding its Production Application Support function within the Alternate Solutions Group (ASG) under the direction of our client. We are seeking skilled Production Application Support Specialists with bilingual proficiency in English and Spanish to provide critical support across our applications. These roles are instrumental in ensuring smooth operations, rapid issue resolution, and proactive maintenance of production systems.


Key Responsibilities:

  • Deliver high-quality application support in English and Spanish, handling issues from end-to-end for our production environment
  • Diagnose, troubleshoot, and resolve application issues on Unix/Linux platforms, ensuring minimal downtime and swift recovery
  • Utilize SQL and networking knowledge to perform root cause analysis, address data-related issues, and enhance system performance
  • Coordinate with cross-functional teams to escalate, communicate, and resolve issues within Service Level Agreements (SLAs)
  • Maintain comprehensive documentation of issues, processes, and solutions to enhance knowledge sharing within the team
  • Dealing with mainly performance and/or system issues with very few of them being data intensive
  • Will be dealing with issues such as Network Connectivity for example


Qualifications:

  • Fluent in English and Spanish, with excellent communication skills in both languages
  • Proficiency in Unix/Linux operating systems, SQL, and networking fundamentals
  • ​If you can write scripts in SQL amazing but it is not needed
  • Prior experience in Production Application Support within the financial services industry, with a proven ability to operate in a high-pressure, fast-paced environment


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