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Auto Glass Technical Services Lead

4 weeks ago

Greater Winnipeg Metropolitan Area, CA Course Full time

Position Overview: The Auto Glass Technical Service Lead will oversee Adas calibration, auto glass repair and replacement services . This role combines technical expertise, customer service excellence, and leadership to ensure high-quality service delivery and customer satisfaction. The Auto Glass Technical Service Lead will manage a team of technicians, coordinate scheduling, and handle complex repairs or replacements.

Key Responsibilities:

  • Team Leadership: Supervise and mentor a team of auto glass technicians. Provide guidance, training, and support to ensure technical proficiency and high morale.
  • Health & Safety: Ensure the strict enforcement of all H&S rules.
  • Technical Training Delivery: Conduct in-person and virtual training sessions for both new hires and current technicians. Provide hands-on demonstrations and practical exercises.
  • Skill Assessment: Evaluate the skills and competencies of technicians through testing and observation. Provide feedback and additional training as needed to ensure high standards of performance.
  • Quality Assurance: Inspect and ensure the quality of completed services. Enforce standard operating procedures and safety protocols. Address and resolve any service issues or customer complaints.
  • Service Coordination: Schedule and delegate service appointments. Coordinate with customers to confirm service details and ensure timely delivery. Manage inventory and order supplies as needed.
  • Technical Expertise: Perform complex auto glass repairs and replacements. Provide technical support to the team and consult on difficult cases. Stay updated with industry trends and advancements.
  • Customer Interaction: Engage with customers to understand their needs and explain service options. Ensure a positive customer experience by maintaining high standards of service and professionalism.
  • Documentation: Maintain accurate records of services performed, parts used, and customer interactions. Generate reports for management and assist in continuous improvement efforts.

Qualifications:

  • High school diploma or equivalent; technical or vocational training in auto glass repair and replacement is preferred.
  • Proven experience in auto glass repair and replacement, with strong technical skills.
  • Previous experience in a supervisory or lead role.
  • Excellent communication and customer service skills.
  • Ability to manage a team and coordinate multiple tasks.
  • Attention to detail and commitment to quality.

Preferred Skills:

  • Certification in auto glass repair and replacement.
  • Knowledge of vehicle safety standards and regulations.

Proficiency in inventory management systems.