Operations Manager

4 weeks ago

Canada, CA Hubstaff Full time

Business Hours: Mon - Fri at 8 AM to 5 PM EST

Rate: $1,440 USD monthly / $17,280 USD annually

Availability to Start: As soon as possible

Additional Info: Additional perks included in the compensation structure

What you'll do

This company is looking for a highly autonomous and detail-oriented Operations Manager whom they can trust implicitly. This pivotal role entails overseeing internal and external operations with precision, managing processes, fostering strong partnerships, and ensuring seamless client experiences. The ideal candidate will exhibit exceptional organizational skills, adeptness in leadership, and a proactive approach to problem-solving. Key responsibilities for this role encompass, but are not limited to:

  • Process Management and SOPs:
  • Develop, refine and maintain Standard Operating Procedures (SOPs) to optimize efficiency and ensure consistency.
  • Software Proficiency:
  • Demonstrate proficiency in Tango, WordPress (Divi), Zoho, HubSpot, and Notion, with particular emphasis on WordPress backend management.
  • Partner and Vendor Management:
  • Create and manage CRM profiles for Partners and Vendors.
  • Liaise with Partners and Vendors to coordinate services for Client reservations, bookings, events and concierge services.
  • Manage Vendor and Partner relationships, overseeing invoicing, issue resolution, and service coordination.
  • Client Services:
  • Client Management:
  • Create and manage client profiles, preferences, and service requests, ensuring seamless concierge experiences.
  • Work directly with Partners and Vendors to execute client requests.
  • Event Management:
  • Plan and execute event logistics, coordinating with vendors and partners to meet client expectations.
  • Ensure all event fees and expenses are accurately tracked.
  • Collaboration with Leadership:
  • Align operational strategies with organizational goals, providing regular updates and insights to leadership.
  • Project Management
  • Manage project timelines, status updates and adherence to deadlines, ensuring all relevant teams and leadership are notified of pending deliverables.
  • Team Management:
  • Manage an Operations Assistant and monitor KPIs, productivity and performance.
  • Provide guidance, allocate tasks efficiently, conduct performance reviews, and foster a culture of growth and development within the team.
  • Reporting:
  • Deliver daily task reports and monthly operational summaries.

What you should have

  • Minimum five years of experience in Operations, preferably in a remote or virtual environment for a company in the USA, Canada, or EU.
  • Proven leadership, process improvement, partner management, and project management skills.
  • Proficiency in WordPress, Google Workspace, Zapier, Zoho, Notion, and Canva is required.
  • Strong attention to detail, time management, and organizational skills.
  • Previous experience in the hospitality industry is advantageous.
  • Exceptional client service and team management abilities.
  • Problem-solving aptitude, flexibility, and adaptability.
  • Leadership qualities with a continuous improvement mindset.

Who you are

  • You possess a keen ability to develop, refine, and maintain Standard Operating Procedures (SOPs) to optimize efficiency and ensure consistency throughout the organization. Your strategic mindset enables you to foresee potential challenges and proactively implement solutions.
  • With a knack for building strong partnerships, you excel in managing relationships with both partners and vendors. From creating and managing client profiles to overseeing vendor invoicing and issue resolution, your interpersonal skills ensure seamless service coordination and client satisfaction.
  • Whether it's planning and executing event logistics or managing project timelines, your meticulous attention to detail ensures nothing falls through the cracks. You thrive in environments where precision and accuracy are paramount, consistently delivering results that exceed expectations.
  • As a collaborative leader, you excel in aligning operational strategies with organizational goals and facilitating interdepartmental communication. Your ability to effectively manage teams, allocate tasks, and foster a culture of growth and development ensures the success of cross-functional initiatives and projects.
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