Salesforce Loyalty Management Consultant

3 weeks ago

Canada, CA OSF Digital Full time

OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and nearly 2200 employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With rapidly growing, global expertise in enterprise connected commerce, OSF seamlessly guides brands throughout their entire digital transformation journey. Every day, we work with the largest and most well-known firms across the globe; and every day, we create meaningful customer experiences. We believe that when we unite as one team and pursue one shared vision, that we can revolutionize how our customers work. We are built on Six Core Values: 1) One team; 2) Results Anywhere; 3) Outperform; 4) OSF Excellence; 5) Driven By Change and; 6) OSF Strong.


We are seeking a Salesforce Loyalty Cloud Consultant who is passionate about leveraging Salesforce's Loyalty Management platform to design and implement innovative loyalty solutions. This role involves working closely with clients to understand their business needs and delivering tailored solutions that enhance customer engagement and drive loyalty program success.


Key Responsibilities:

  • Loyalty Program Design: Collaborate with clients to design and implement loyalty programs using Salesforce Loyalty Cloud, focusing on features such as member management, rewards structures, and engagement strategies.
  • Customization and Configuration: Utilize Salesforce Loyalty Cloud's capabilities to customize and configure loyalty solutions, including setting up tiers, points accrual and redemption processes, reversals, gamification and personalized member experiences.
  • Data Integration and Management: Integrate Salesforce Loyalty Cloud with existing systems to ensure seamless data flow and accurate member information, leveraging Salesforce's data management tools.
  • Analytics and Reporting: Implement and utilize Salesforce Loyalty Cloud's analytics features to track program performance, member engagement, and ROI, providing insights and recommendations for program optimization.
  • Client Workshops and Training: Conduct workshops and training sessions to educate clients on Salesforce Loyalty Cloud functionalities and best practices, ensuring successful adoption and utilization.
  • Pre-Sales Support: Assist in pre-sales activities by providing demos, technical recommendations, and estimations for potential clients interested in Salesforce Loyalty Cloud solutions.
  • Collaboration with Technical Teams: Work closely with developers and technical leads to address complex customization needs, ensuring solutions are technically sound and aligned with client requirements.


Requirements


  • Salesforce Expertise: Strong understanding of Salesforce Loyalty Cloud, including experience with its features and functionalities such as member management, rewards, and analytics.
  • Loyalty Program Knowledge: Familiarity with loyalty program concepts, strategies, and best practices, including customer engagement and program performance measurement.
  • Salesforce Certifications: Salesforce Administrator, Salesforce Platform App Builder, Salesforce Certified Consultant, Loyalty Management Accredited Professional.
  • Technical Skills: Proficiency in Salesforce configuration and customization, with a good understanding of Apex and Lightning components, integration with transaction and marketing systems.
  • Analytical and Strategic Thinking: Ability to analyze business requirements and design strategic solutions that align with client goals.
  • Communication Skills: Excellent verbal and written communication skills, capable of effectively engaging with stakeholders on customer side (especially business users).
  • Project Management: Experience with Agile, Waterfall, or hybrid project management methodologies, and familiarity with tools like Jira and Miro.
  • Problem-Solving Aptitude: Strong problem-solving skills with the ability to address complex business challenges and deliver innovative solutions.


We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. We are a work-from-anywhere company wherein most of our staff globally work remotely What matters to us is not “where” you work, but “what” you deliver OSF Digital places a key emphasis on work-life balance, employee satisfaction, and we strive to create a company culture that is innovative and open while empowering individuals to contribute in ways that positively impact us all.


OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business. The company will provide accommodations to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.


This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to OSF Digital. Employees may live anywhere in Canada, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role. Generally, the standard base pay range for this role is CA$80,000 to 120,000 Annually. This base pay range is specific to certain locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for competitive benefits, individual and team performance awards, others. Actual amounts will vary depending on overall profile, experience, and location.

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