Server - Sage Catering (Auxiliary)

1 month ago


Canada, CA University of British Columbia Full time

Staff - Union


Job Category: CUPE 116


Job Profile: CUPE 116 Hourly - Sales Attendant - Food Services


Job Title: Server - Sage Catering (Auxiliary)


Department: Full Service Restaurants & Catering | Assistant Manager | UBC Food Services | Student Housing and Community Services


Compensation Range: $22.06 - $23.32 CAD Hourly


Posting End Date: August 18, 2024


Note: Applications will be accepted until 11:59 PM on the Posting End Date.


This posting has three (3) vacancies.


The hourly wage, inclusive of a 1% wage differential, is $22.28 - $23.55.


At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff, and students. Our commitment to employment equity helps achieve inclusion and fairness, bringing rich diversity to UBC as a workplace, and creating the necessary conditions for a rewarding career.


Job Summary

Working for Sage Catering, this position greets and serves guests, prepares food, accepts payment, and performs transactions. The Server position provides customer service in all areas of the operation including the University Centre as well as any other venue where Sage Catering operates. The Server position acts as the first point of contact for guests and clients. The position is responsible for maintaining a welcoming, professional, and service-oriented environment for guests and clients.


Organizational Status

Reports to Banquet Captain, Supervisor, Catering Coordinator, or Manager.


Work Performed
  1. Greet and seat guests; take guests' food orders at tables and deliver food; responsible for following all the Standard Operating Procedures at Sage Catering.
  2. Know the menu including ingredients and preparation methods of the food, provide answers to guests' questions regarding the menu, and make recommendations to enhance the guests' experience including wine pairings.
  3. Responsible for all food and service-related issues in their assigned station of responsibility and guest satisfaction including being responsive to special requests and/or any dietary requirements or food allergies.
  4. Act as a member of the Sage Catering team and provide assistance to colleagues; and customer service and assistance to guests. Work in coordination with the kitchen staff and other staff ensuring the efficient operation of the Catering functions.
  5. Recommend food inventory levels and call in approved orders; assist in maintaining inventory.
  6. Set up service counter, catering stations, and replenish supplies for sale, ensuring appropriate stock levels and proper stock rotation in refrigeration and storage.
  7. Bus and clean tables and seating areas.
  8. Set and arrange tables with linen, china, cutlery, and glassware.
  9. Move tables, chairs, and other service equipment for functions.
  10. Assess and ensure quality of finished product prior to serving customers. Responsible for organizing catering orders and ensuring that orders are delivered in a timely manner to guests as per the UBC Food Services quality and standards.
  11. Perform the duties of other food service workers on a relief basis as operationally required.
  12. Maintain proper standards of sanitation and safety in accordance with FoodSafe, UBC policy, and UBC Food Services safety guidelines.
  13. Work in all areas of the Sage Catering operation including The University Centre, Cecil Green, Norman MacKenzie House, Alumni Centre, The President’s Office, Ponderosa, Marine Drive, The Point, Gage, and any other areas where Sage Catering operates.
  14. Carry out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.

Consequence of Error/Judgement

Makes minor decisions related to sequence of duties; impact of errors is minimal.


Supervision Received

Works under general supervision and independently as required.


Supervision Given

None. May assist in training new employees or guide student workers.


Minimum Qualifications

Grade 10, a minimum of one year of related experience or an equivalent combination of education and experience.


  • Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
  • Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Preferred Qualifications
  • Serving It Right certificate required.
  • Must be able to work a flexible schedule including weekdays, evenings, and weekends.
  • One year of experience in a full-service restaurant required.
  • One year of catering experience in a four-five star hotel preferred.
  • Work in a fast-paced environment.
  • Effective oral communication, interpersonal skills, and time management skills.
  • Presents in a professional and respectful manner.
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