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Technical Support Specialist

3 months ago

Canada Integrated Power Services Full time

About Us:

Integrated Power Services (IPS) has established itself as a premier provider in the industry since its inception, delivering comprehensive electromechanical and power management solutions that enhance the reliability of essential infrastructure. Our extensive network spans across North America and the United Kingdom, catering to over 30,000 customer locations in diverse sectors such as energy production, utilities, water treatment, petrochemicals, and more.


At IPS, we prioritize career advancement and are expanding our skilled workforce to meet increasing demands. By becoming part of our team, you will gain insights from industry leaders and unlock your potential while contributing to our core values: Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Key Responsibilities:

  • Manage the installation, configuration, operation, and maintenance of hardware and software systems.
  • Collaborate with the Infrastructure Administrator on network administration for WAN, LAN, and Wi-Fi, including updates, backups, and troubleshooting.
  • Proactively monitor and maintain servers, desktops, applications, and services to ensure optimal performance.
  • Assist in the implementation and support of our Enterprise Resource Planning (ERP) System and related third-party applications.
  • Analyze business requirements and collaborate with the team to deliver effective solutions.
  • Diagnose and resolve technical issues for various locations across North America.

Qualifications:

  • Bachelor's degree in a computer-related field is preferred, such as Computer Science or Information Systems.
  • Familiarity with Structured Query Language (SQL) is advantageous.
  • Experience with Enterprise Resource Planning (ERP) Systems is a plus.
  • Proficient in computer setup and Microsoft Office 365 applications.
  • Strong interpersonal skills and the ability to work both independently and as part of a team.
  • Excellent organizational skills and time management capabilities.
  • Comfortable engaging with colleagues in person and via phone.

Working Conditions:

  • Work will primarily occur in a climate-controlled office environment.
  • Occasional duties may require working in non-climate-controlled settings.
  • Flexibility in hours may be necessary for special projects or after-hours support.
  • Regular tasks will involve sitting, walking, and operating standard office equipment.

Benefits:

  • Paid Time Off (PTO)
  • 401k Employer Match
  • Bonus Incentives
  • Tuition Reimbursement Program
  • Comprehensive Medical, Dental, and Vision plans
  • Employee Assistance Program (EAP)
  • And more

IPS is dedicated to fostering an inclusive workplace and provides equal employment opportunities to all individuals.