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Senior Claims Specialist
3 months ago
Senior Claims Specialist – Casualty Claims
Toronto, Ontario
Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
As a Toronto-based Claims Specialist- Casualty, you will play a critical role in AXA XL's claims for the Casualty team. Expect to work closely with your manager and fellow Claims colleagues to drive files to resolution and to interact and collaborate frequently with Underwriting teams. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.
What will your essential responsibilities include?
- Assessing coverage and preparing relevant correspondence to communicate to brokers and insured when applicable.
- Providing directions to independent adjusters in investigating claims.
- Evaluating and negotiating timely resolutions on assigned claims across multiple jurisdictions.
- Partnering with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation.
- Coordinating and managing communication with internal and external stakeholders (e.g., Underwriting, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service. Participation in new account and renewal meetings may be required.
- Consulting with Claims management and Claims Legal, as warranted, on Large Losses and ensuring all steps are taken to achieve the best outcome.
- Maintaining file notes, preparing internal reporting, timely reserving, issuing payments, and setting of electronic file diary are in accordance with best practices guidelines.
- Identifying, monitoring and reporting on emerging trends in the insurance industry and legislative changes.
Qualifications
We’re looking for someone who has these abilities and skills:
- Extensive experience in a Bodily Injury/Casualty and Litigation claims handling role.
- Experience with managing both Commercial General Liability (CGL) and Auto Bodily Injury claims.
- Bachelor’s degree or comparable degree.
- Obtained or working toward Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation preferred.
- Superior customer service oriented.
- Excellent written and verbal communication skills.
- Well-organized; ability to effectively prioritize and juggle multiple responsibilities.
- Very collaborative and works well in a team environment.
- Proficiency in Microsoft Office applications.
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential.
