Application Administrator
2 days ago
Job Title: Application Administrator Lead (Atlassian)
Location: Montréal, QC (Hybrid 3x/week)
Job Type: Fulltime
English mandatory
Job Description:
This position will be part of the Client's Infrastructure Cloud Capability and Design team. The primary objective of this role will be to implement Atlassian products.
Responsibilities:
Quality Assurance:
· Prepare test cases based on knowledge of how the system is designed, requirements and expected results. Execution of detailed test cases/scripts for functional testing and regression testing. Track any issues and follow up on the related resolution.
· Coordinate user acceptance testing with business end-users of application.
· Ensure the quality of documents and other deliverables meets quality standards, appropriate methodology and acceptance criteria.
Operational Support:
· Setup, configuration, and administration of the JIRA environment.
· Provide User Management and support for local and remote users, manage system access across groups to ensure compliance, and maintain best practices.
· Create and manage security schemes, custom fields and configurations.
· Install, manage and administer JIRA add-ons, plugins, and extensions.
· Gather requirements for business processes and determine ways to optimize/improve JIRA setup and workflows, as well as identify where functionality can/cannot meet user requests.
· Develop metrics dashboards and advanced filters in JIRA to provide end-users and business leadership with meaningful operational/performance metrics and status reports.
· Implement Tools upgrades, and coordinate infrastructure maintenance and system migrations.
· Develop process, procedures, and governance in support of JIRA usage.
Project Management:
· Participate in or lead project initiation processes related to a project charter and work breakdown structure.
· Deliver the intended BAOS responsibilities on time and within budget.
· Participate in or lead (when necessary) project closure processes.
· Manage time to designated budget; record time to project work appropriately.
Requirements:
· Bachelor’s degree in a related field or equivalent knowledge and a minimum related work experience of 5+ years in the areas listed below.
· Expert-level experience with the Atlassian products: Jira, Confluence, Crowd, AdobeSign, Bitbucket, Qtest, Miro
· Expert in the delivery of CI/CD (Continuous Integration Continuous Development) solutions
· Ability to perform as Lead technician in integrations or implementations of any of the Atlassian tool suite
· Able to train on functional support and use of the Atlassian tool suite
· Experience with Setup, configuration, and administration of the JIRA/Crowd/Confluence environment
We can offer you:
· A multinational organization with 55 offices in 20 countries and the possibility to work abroad
· 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days)
· A comprehensive insurance plan including: medical, dental, vision, life insurance, and long term disability
· Flexible hybrid policy to fit your schedule
· RRSP with employer’s contribution up to 4%
· A higher education certification policy
· On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
· Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
· Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms
· A truly diverse, fun-loving and global work culture
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