Application Administrator

3 weeks ago

Montreal Quebec, Québec, Canada SageBeans RPO Full time

Job Title: Application Administrator Lead (Atlassian)

Location: Montréal, QC (Hybrid 3x/week)

Job Type: Fulltime

English mandatory

Job Description:

This position will be part of the Client's Infrastructure Cloud Capability and Design team. The primary objective of this role will be to implement Atlassian products.

Responsibilities:

Quality Assurance:

· Prepare test cases based on knowledge of how the system is designed, requirements and expected results. Execution of detailed test cases/scripts for functional testing and regression testing. Track any issues and follow up on the related resolution.

· Coordinate user acceptance testing with business end-users of application.

· Ensure the quality of documents and other deliverables meets quality standards, appropriate methodology and acceptance criteria.

Operational Support:

· Setup, configuration, and administration of the JIRA environment.

· Provide User Management and support for local and remote users, manage system access across groups to ensure compliance, and maintain best practices.

· Create and manage security schemes, custom fields and configurations.

· Install, manage and administer JIRA add-ons, plugins, and extensions.

· Gather requirements for business processes and determine ways to optimize/improve JIRA setup and workflows, as well as identify where functionality can/cannot meet user requests.

· Develop metrics dashboards and advanced filters in JIRA to provide end-users and business leadership with meaningful operational/performance metrics and status reports.

· Implement Tools upgrades, and coordinate infrastructure maintenance and system migrations.

· Develop process, procedures, and governance in support of JIRA usage.

Project Management:

· Participate in or lead project initiation processes related to a project charter and work breakdown structure.

· Deliver the intended BAOS responsibilities on time and within budget.

· Participate in or lead (when necessary) project closure processes.

· Manage time to designated budget; record time to project work appropriately.

Requirements:

· Bachelor’s degree in a related field or equivalent knowledge and a minimum related work experience of 5+ years in the areas listed below.

· Expert-level experience with the Atlassian products: Jira, Confluence, Crowd, AdobeSign, Bitbucket, Qtest, Miro

· Expert in the delivery of CI/CD (Continuous Integration Continuous Development) solutions

· Ability to perform as Lead technician in integrations or implementations of any of the Atlassian tool suite

· Able to train on functional support and use of the Atlassian tool suite

· Experience with Setup, configuration, and administration of the JIRA/Crowd/Confluence environment

We can offer you:

· A multinational organization with 55 offices in 20 countries and the possibility to work abroad

· 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days)

· A comprehensive insurance plan including: medical, dental, vision, life insurance, and long term disability

· Flexible hybrid policy to fit your schedule

· RRSP with employer’s contribution up to 4%

· A higher education certification policy

· On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses

· Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups

· Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms

· A truly diverse, fun-loving and global work culture

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