Group Benefits Analyst
2 weeks ago
Job Title: Group Benefits Analyst
Department: Group Benefits Division
Reports to: SVP, Group Benefits
Position Overview: The Group Benefits Analyst is responsible for answering client inquiries and providing information regarding products, services, and policies. Provide account support/services, such as creating/handling renewal documentation and claims experience reports, and processing requests for service. The Group Benefits Analyst will also be required to resolve customer complaints via phone or email.
Essential Job Functions
- Assist plan members/plan administrators by answering product and service questions concerning their group benefits plan
- Provide administrative support to the firm's Group Benefits Consultants
- Maintain customer records by updating account information on CRM system (Applied Epic)
- Resolve customer complaints quickly and tactfully. Escalate complaints as required by company policy if a resolution cannot be made personally
- Maintain thorough knowledge of product/services offered by various group insurance carriers
- Prepare renewal and claims experience reports by collecting and analyzing customer information
- Provide information to customers and the public concerning goods, services, schedules, rates, regulations, and policies in response to telephone and in-person inquiries
- Educate plan members/administrators on all aspects of their benefit plan, if required
Education/Experience Requirements
- Minimum Education: Completion of Secondary School. Completion of some college or other post-secondary programs preferred
- Minimum Experience: At least 2-5-years' experience in a group insurance support role
Other Skills/Abilities
- Excellent customer service
- Thorough knowledge of group insurance products and/or services
- Excellent listening and communication skills
- Conflict resolution and problem-solving skills
- Strong verbal and written communication
- Proficient in Word, PowerPoint, Excel
- Experience with marketing reports preferred, but not required
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
-
Group Benefits
2 weeks ago
canada | ca DGA Careers Full timeJob DescriptionGroup Benefits & Retirement ConsultantOur esteemed Calgary-based boutique financial services firm is seeking a Group Benefits & Retirement Consultant to join their expanding team. With a unique, integrated approach encompassing financial services, mortgage services, estate law, accounting, and general insurance, they offer clients a seamless,...
-
Canada Benefits Analyst
2 weeks ago
Canada Fujitsu Full time**Benefits Analyst - Canada** **Job Purpose**: Key role in providing both strategic and tactical support for Benefits management and administration. To support the proactive delivery of the Benefits agenda across the group through the provision of expert knowledge and advice. This includes providing insight on Benefits trends and providing expertise...
-
Group Benefits Consultant Expert
1 week ago
canada | ca DGA Careers Full timeJob OverviewDGA Careers is seeking a highly skilled Group Benefits Consultant to join our Calgary-based boutique financial services firm. As a Group Benefits Consultant, you will play a critical role in servicing and growing an established portfolio of corporate clients.Key ResponsibilitiesClient Advising - Assess corporate clients' group benefits and...
-
Group Benefits Underwriting Consultant
1 week ago
canada | ca OutsourceHR Full timeGroup Benefits Underwriting ConsultantMISSISSAUGA, ON | REPORTING TO: Director, Reporting & AnalyticsPOSITION OVERVIEWOur client is a multidisciplinary, professional services corporation, offering the highest standard of service in industry-leading Insurance, Financial Management, and Planning & Solutions Strategies to corporations, corporate executives,...
-
Group Insurance Risk Analyst
1 week ago
Canada Empire Life Full timeJob OverviewEmpire Life is seeking a skilled Bilingual Group Underwriter II to join its Group Operations team. The ideal candidate will have a strong background in group insurance and financial services, with experience in underwriting and risk assessment.About the RoleProcess and review requests to quote, amendments, and renewals for group insurance...
-
Healthcare Benefits Specialist
6 hours ago
Canada Express Scripts Inc. Full timeAbout Express Scripts Inc.We are a leading healthcare company that provides innovative solutions to manage and reduce drug benefit costs for plan sponsors. Our team of experts works tirelessly to promote better health decisions for plan members while ensuring seamless customer support.Job OverviewThe primary function of the Client Benefit Technical Analyst...
-
Wildlife Habitat Analyst
1 week ago
Canada Integral Ecology Group Full timeAbout UsAt Integral Ecology Group, we strive to improve the ecological, cultural, and social well-being of people and the planet. Our team of passionate professionals works across various technical disciplines, applying innovative solutions to support effective land-use management and cumulative effects assessment.The RoleWe are looking for an experienced...
-
Business Systems Analyst
1 week ago
Canada CQ Search Group Ltd. Full timeAbout the Role:CQ Search Group Ltd. is seeking a highly skilled Business Systems Analyst to join our team. This role involves supporting User Acceptance Testing (UAT) and ensuring software features meet acceptance criteria.Main Responsibilities:Gather, document, and analyze functional and non-functional business requirements.Collaborate with stakeholders to...
-
Procurement Analyst
3 weeks ago
Canada Brandt Group of Companies Full timeBrandt is currently seeking a Procurement Analyst - Metals for our Regina, SK Location. The Procurement Analyst will assist the team in supporting the development and execution of assigned commodity sourcing requirements for all Brandt Group of Companies spread throughout North America, New Zealand, and Australia. The role will collaboratively use supplier...
-
Analyst, Virtual Operations
2 weeks ago
Canada National Bank Full timeA career as an intern in international payment operations at National Bank offers you a unique opportunity to leverage your expertise in the evolution and execution of strategies across all business sectors. By actively participating in various processes related to international payments, you will contribute to the continuous transformation of the Bank.Your...
-
Data Analyst
2 weeks ago
Canada iA Groupe financier iA Financial Group Full timeAre you passionate about data? Would you like to have a leadership role while being responsible for delivering business intelligence and artificial intelligence solutions to multiple business sectors? We have the right opportunity for you. This position will have several stimulating challenges, including responsibility for proposing and implementing...
-
Group Life and Living Benefits Leader
2 weeks ago
Golden Horseshoe, ON, Canada Empire Life Full timeSenior Leadership Position AvailableWe are seeking a seasoned professional to join our team as a Group Life and Living Benefits Leader. This role is responsible for analyzing both short- and long-term trends in the group insurance market, identifying unique portfolio characteristics, and shaping business strategy accordingly.The successful candidate will...
-
Canada Johnston Group Inc. Full timeThis role is responsible for new Maximum Benefit client implementation and support. The position requires collaborating with new clients, Business Development Directors, the underwriting team, and our advisors to implement employee benefit plans. You will provide ongoing support for existing plans, including processing carrier changes, annual renewals, and...
-
Business Analyst
1 week ago
Canada CQ Search Group Ltd. Full timeBusiness Analyst (Onsite – Ottawa) - Contract 12-36 months. Location: Ottawa, ON (Onsite) Experience: 5+ years Education: Bachelor's degree (required) Job Summary: We are seeking a Business Analyst with 5 years of experience in documenting functional and non-functional business requirements . The ideal candidate must have experience with ...
-
Manager, Workday-benefits
1 day ago
Canada KPMG-Canada Full time**Overview** At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. The opportunity KPMG's Technology Advisory practice strives to deliver business benefits from a broad range of technologies, helping our clients develop...
-
Analyste en Ingénierie de Données
4 weeks ago
Canada iA Groupe financier iA Financial Group Full timeiA Financial Group is building a dynamic and innovative data management team that will lay the foundation for the company's digital transformation to become Data Driven. Are you passionate about data? Do you want to have a leadership role while being responsible for delivering business intelligence and artificial intelligence solutions to multiple business...
-
Cloud-Based System Analyst
1 week ago
Canada Let's Talk Science | Parlons sciences Full timeWe invite candidates who share our values of equity, anti-racism and inclusion to apply for this exciting opportunity at Let's Talk Science | Parlons sciences.The Senior Enterprise Systems Analyst is responsible for analyzing business processes, designing, configuring, implementing and integrating cloud-based technology solutions that meet business needs....
-
Analyste informatique Cybersecurity
2 weeks ago
Canada National Bank Full timeNational Bank is continuing the largest technological transformation in its history. Are you looking for challenges in the field of Cybersecurity and technological transformation ? Are you naturally passionate about IT, eager to challenge ideas and inclined to show leadership? National Bank's IT Cybersecurity Delivery sector is looking for an Asset...
-
Business Analyst, Administrative Solutions
5 days ago
Canada Logibec Inc Full time**Business Analyst, Administrative Solutions** Are you looking for an employer where your experience in business analysis will be put forward? Are you looking for a new and stimulating challenge that will fulfill your sense of accomplishment? Dare to take the leap and come take up the challenge within our growing company. **ROLE SUMMARY** The main role of...
-
Corporate Credit Risk Analyst
4 weeks ago
Canada Société Générale Full time**Responsibilities**: **ABOUT THE JOB**: Within the Credit Management Group (“CRE”), the Credit Analyst will work under the supervision of a Director - Senior Credit Analyst and will be part of a team responsible for managing a portfolio comprised of large US corporates as well as subsidiaries of non-US groups in diverse industries. The Credit Analyst...