Clinical Administrative Assistant
2 weeks ago
Works collaboratively with all staff and partners to ensure a high-quality telemedicine delivery.
Schedules and facilitates clinical consultations.
Covers for reception, Clinical Schedulers, and administrative staff as required.
Keeps accurate records of clinical consultants.
Uses TSM to search for unscheduled, pending and confirmed events on a regular basis.
Cancels unconfirmed events within 48 hours of event.
Updates patient profiles and regularly monitors profiles in TSM.
Ensures proper documentation notes in Ncompass event log.
Ensures requests for nursing protocols are faxed to nursing station.
Participates in annual performance evaluation as required.
Collects and processes confidential data and information according to PHIPA guidelines.
Participates in training and education sessions.
Reports to Clinical Services Coordinator when scheduling department is not notified of consult request.
Facilitates ongoing technical support to ensure videoconferencing equipment is always functionable, reports technical issues to the OTN and KNET service desk.
Notifies Healthcare Providers by telephone and email when there is a cancellation.
Demonstrates commitment to staff team by participating in staff meetings and regional clinical meetings.
Maintains good communication links with the communities to facilitate effective telemedicine activities.
Participates in training and updating activities as required.
Undertakes special projects and research as required.
Assist with data collection and reconciliation regarding activity logs. They will provide a clerical role to KO e-Health services and support data transmission to Health Canada.
Collects and monitors incoming data and investigates missing data through communication with staff located in remote First Nations.
Other duties as assigned by the Director and Clinical Services Coordinator, eHealth.
KNOWLEDGE, SKILLS, ABILITIES
Minimum Grade 12 or equivalent; preferably post-secondary education.
First Nations community-based experience is preferred; administrative experience in a health or social service field is an asset.
Experience working with diverse partners; familiarity with health system in the district.
Strong organizational skills with excellent attention to detail.
Excellent interpersonal and communications skills, both oral and written.
Ability to speak or understand any of the communities dialects is considered an asset.
Ability to work independently with minimal supervision and as part of a team.
Ability to multi-task in a fast-paced work environment and complete work on schedule
Proficiency in computer programs such as M/S Word, Excel, and the use of email; ability to learn communications technology and systems software quickly.
Knowledge and understanding of Aboriginal culture and values, and of the geographical and health care challenges of First Nations in the Sioux Lookout district.
Dedication to service excellence.
Must be a permanent resident
Only those chosen for interviews will be contacted.
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