Night Auditor/front Desk Agent
1 week ago
- Must be willing to accept assignments on as need basis, in order to promote teamwork.
- Must have a commitment to follow all Local and Corporate Policies and Procedures as they relate to the position.
- Must be self-motivating and have a high degree analytical ability and confidentiality, and work in a safe, prudent and organized manner.
- Checking in and checking out guests and all other front desk duties as is required.
- Ensure the current day's revenue balances are reconciled, the payments to the guest ledger are processed, and the accounts receivables are balanced.
- Must be reliable and able to complete the audit in a timeframe that does not hinder the next business day.
- Prepare daily management reports as required.
- Complete the update process on the front office system per established system guidelines.
- Complete system back-ups as required.
- Balance and verify the summary of daily transactions in the hotel and ensure that the hotel's computer systems are readied for the next day's business.
- Balance and audit all Front Office postings and settlements.
- Verify that the room revenue and the applicable taxes have been recorded.
- Prepare the housekeeping assignment sheets.
- Reconcile the food and beverage point of sale system to the PMS system.
- Reconcile all miscellaneous revenue sources to the PMS system.
- Responsible for the completion of daily In-house Management Reports.
- Perform security and maintenance checks of building.
- Setup Breakfast in restaurant if required.
- Ensure air quality and lighting in meeting rooms is ready for meetings of the day.
- Provide a high standard of customer service by efficiently and accurately dealing with all guest transactions.
- Use of proper telephone etiquette, adhering to Front Office Standards, answering all calls in a timely and professional manner.
- Acknowledge all customers that enter the lobby area and greets guests first.
- Promote good will by being courteous, friendly, professional and helpful to guests and co-workers.
- Take reservations as promptly and efficiently as possible with the knowledge that phone reservations take priority over all other forms of sales and customer service inquiries.
- Applies the appropriate rate in accordance with the Front Desk SOPs.
- Processes payments for all prepaid and third-party booking rates
- Strong knowledge and use of Monte Carlo Inns Front Desk Procedures Manual.
- Update Diamond Reward Member upgrades as required, block rooms, print labels and prepare key packets.
- Check for special request, meal vouchers and prepare key packets if required.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Issue, control and release guest safe-deposit boxes.
- Have a strong knowledge of hotel promotions and specials.
- Have a strong knowledge of fire and health and safety procedures.
- Have a strong knowledge of conflict resolution procedures and provide detailed reports on incidents during the shift.
- Maintain proper attendance.
- All other duties as assigned.
- Required to work flexible hours including weekends and holidays.
- Must be able to stand for extended periods of time.
- Passionate about customer care.
- Excellent interpersonal and communication skills (written and verbal).
- Attention to detail.
- High Standards.
- Winning mindset.
- Leadership.
- Team player.
- Ability to multi-task and prioritize competing demands.
Experience and Requirements:
- A minimum of 2 years guest services related experience in a related industry.
- Previous hotel experience would be considered a strong asset.
- Bilingual would be considered a strong asset.
Education:
Hospitality/Tourism/Business degree would be considered a strong asset.
Job Types:
Full-time, Permanent
Salary:
From $18.00 per hour
Benefits:
- Dental care
- Extended health care
- Onsite parking
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Night shift
Supplemental pay types:
- Bonus pay
COVID-19 considerations:
Yes, must be fully vaccinated.
Work Location:
One location
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