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Service Advisor
1 week ago
We're a full-service center looking for someone able to provide an excellent experience for our guests.
Someone who creates a welcoming, educated, and trustworthy experience for people to want to make us their shop of choice.
Our philosophy is to treat people like family. We would not recommend someone to do something that we would do on our own vehicle. Recommending and selling services based on what our technicians' assessment is, not strictly off a maintenance menu.Responsibilities:
- Greeting guests
- Booking appointments
- Writing up work orders
- Being responsible for work orders in the shop
- Provide information from the technician to the customer about their vehicle
- Sell repairs and services recommended by the technician
- Follow up with guests and keep them updated
- Explain all work performed and charges
- Assist colleagues with tasks needed
Requirements:
- Outstanding customer service skills
- Basic automotive mechanical knowledge is a bonus
- Typing Skills
- Excellent communication skills & phone manner
- Able to work in a fastpaced environment and stay organized
- Previous Service Advisor experience
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