Junior Service Advisor

7 days ago


Etobicoke, Ontario, Canada Sherway Nissan Full time
Sherway Nissan is looking to hire a Junior Service Advisor to join their team.

Responsibilities:

  • Scheduling service appointments
  • Opening work orders and describing clearly and accurately the specific customer problems and needs
  • Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
  • Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle's work will be completed
  • Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
  • Keeping customer informed of the repair progress and communicating the need for additional work when needed
  • Explaining warranty policies and factoryrecommended maintenance schedules to customer
  • Staying up to date on technical and performance information on all vehicles serviced by the dealership
  • Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
  • Handling customer inquiries and complaints in a timely and effective manner

Qualifications:

  • Basic mechanical and automotive product knowledge
  • Ability to communicate technical information in a manner that customers understand
  • Excellent computer skills. Knowledge of related inhouse dealership computer systems an asset
  • Highly effective listening, communication and customer service skills
  • Thrives in a fast paced environment, working well under pressure
  • Excellent organization and multitasking abilities. Detail oriented
  • Team player but also able to work independently
  • G class driver's license with a clean driver's abstract report

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Vision care
  • Wellness program

Supplemental pay types:

  • Bonus pay

Experience:

  • Customer service: 1 year (required)
  • Automotive industry: 1 year (required)

Work Location:
In person

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