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Receptionist/administration

3 months ago

Toronto, Ontario, Canada Inspire Auto Care Full time

We are looking for a motivated, ambitious and friendly Receptionist/Administrative Admin (Chinese and English speaking) who can handle the storefront from customer service to administrative work.


The Receptionist/Administrative Admin is the front-line service representative who is responsible for providing our customers with an exceptional experience while ensuring their service needs are met.

This role also encompasses duties and responsibilities where you will need to utilize leadership and excellent decision making skills.

Job Duties/Responsibilities:

  • Answering all telephone and in person inquiries while providing excellent customer service
  • Greeting all customers in a friendly manner
  • Scheduling and booking appointments for automotive services
  • Calling dealerships and other services for quotes and ordering automotive parts
  • Communicate effectively and providing quotes to customers on their services when needed
  • Coordinate and process payments and maintaining an administrative log of all related services
  • Maintain the cleanliness of the reception area and customer waiting area
  • Perform various clerical and administrative duties as requested
  • Coordinate and communicate with Automotive Technicians on all automotive service related to ensure that all services are completed in an efficient and timely manner

Requirements:

  • Fluency in Cantonese and English; Mandarin is an asset
  • Excellent communication and customer service skills
  • Ability to work efficiently in a highpressure environment and able to learn quickly
  • Able to analyze situations and quick to make decisions that are suitable for the business
  • Previous experience in customer service; receptionist experience is an asset
  • Previous experience or some knowledge about automotive services is an asset
  • Must be available to work Monday
  • Friday 9am6pm and Saturdays 9am3pm.
  • Must be eligible to work in Canada.
If you are interested in this position - please apply.

Education:

  • Secondary School (preferred)

Experience:

  • Front desk: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Language:

  • Cantonese (required)
  • English (required)
  • Mandarin (preferred)

Work Location:
One location