Operations and Support Analyst
2 weeks ago
Our solutions must be competitive to develop or consolidate our market share, launch new products and seize opportunities.
What will be your day-to-day?
The responsibilities of the operation and support analyst include, but are not limited to, the following:
- Monitor processes and infrastructure
- Resolution, tracking and documentation of incidents and requests
- Communicate with users and other teams
- Participate in Change Management / Release Management (CMRM) processes
- Contribute to development projects within an agile team
- Execute quality, nonregression and postdeployment tests
- Conduct data analysis for our users or for improvement purposes
Profile
Profile:
- Experience in a support role and operations in a complex information systems environment
- University degree in computer science or relevant field
- Experience in a financial environment considered a plus
Skills:
- Ability to work with complex information systems
- Ability to structure, document and share knowledge
- Written and oral autonomy in English
- Familiarity with monitoring and job scheduling concepts
- Familiarity with incident resolution and request handling
- Familiarity with ITIL framework considered a plus
- Basic financial / capital market knowledge considered a plus
Aptitudes:
- Organized
- Methodical
- Analytical
- Communication skills
- Teamwork
Technologies:
- SQL
- SQL
- Linux, Windows, Azure, Hadoop
- Support / Ticketing tool
- Scripting languages (Bash, Python, Powershell, etc.)
- Autosys or other job scheduling tools
- Development and deployment toolchains (GIT, Jenkins, XL-Deploy, etc.)
- Various programming languages
Job Type:
Fixed term contract
Pay:
$15.91-$40.00 per hour
Ability to commute/relocate:
- Montreal, QC: reliably commute or plan to relocate before starting work (required)
Experience:
- Support / Ticketing tool
- SQL: 3 years (preferred)
- Linux/ Unix: 3 years (preferred)
- Scripting languages: 3 years (preferred)
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