Remote Client Services Representative-Full Time

2 weeks ago


Canada Philpar Full time

Customer Success Specialist:
A full-time role with the Auctria.
Typical shift Monday through Friday, 10:00AM to 6:00PM Pacific time zone . You will be required to work one Saturday a month. Strong proficiency in reading, writing, and speaking English is mandatory.
Auctria is a software-as-a-service platform that has helped raise over $500 million through across 50,000+ events. We are a Canadian company with a remote team distributed across North America... and we're growing

This is an inbound customer support role and new team members would be expected to be proactive and contribute on a highly collaborative team.

As a customer success specialist, you will be helping various fundraising organizations, from the single-person 'teams' to chapters of national non-profits and everyone in between.

we help them all.
Provide solutions to questions and address customer concerns while always recognizing the immediacy and prioritizing these issues
Serve as the customer's trusted Auctria advisor, drive value and forge relationships with key contacts
Conduct scheduled Zoom calls with customer teams during the project lifecycle.

These would range from a discovery call to learn about the project, to training calls to teach customer teams what they need to know for a successful event.

Respond to customer support questions via email and chat
Help with team projects
Demonstrate exceptional attention to detail, process orientation & ability to communicate effectively both verbally and in writing
Previous experience in a customer service/support environment
Be comfortable using Excel for working with tables of data
Be aware of the basics of web design to set up event websites in our custom website editor
Experience working remotely with a distributed team
Experience providing technical support to non-technically adept users
Intercom (chat); First Test


We often see animal rescues using Auctria; please let us know which animals are your favorite at the beginning of your application.

#

  • Canada EightSix Network Inc Full time

    Work-At-Home Call Center Representative (Full-Time) Part Time / Full Time Work-At-Home Call Center Representative (Full-Time) Remote Work-at-HomeJOB TYPE:Full-TimePAY TYPES:REMOTE REPRESENTATIVE:Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes,...


  • Canada SnapTryAI Full time

    We are a groundbreaking startup revolutionizing the e-commerce industry by providing a cutting-edge virtual try-on solution for online clothing shopping. With our innovative virtual fitting technology, we empower web-store owners to offer their customers a seamless and immersive virtual fitting experience. At SnapTryAI, we understand the challenges...


  • Canada SnapTryAI Full time

    We are a groundbreaking startup revolutionizing the e-commerce industry by providing a cutting-edge virtual try-on solution for online clothing shopping. With our innovative virtual fitting technology, we empower web-store owners to offer their customers a seamless and immersive virtual fitting experience. At SnapTryAI, we understand the challenges faced by...


  • Canada HK Demanagement Transport Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer...


  • Canada Webhelp Full time

    **Customer Service/Support** **Location** - Canada*** Job Title: Customer Service Representative-Remote (Bilingual: Spanish / English) **Job Description**: **JOB DESCRIPTION** The Customer Service Representative-Remote (Bilingual: Spanish / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This...


  • Canada SnapTryAI Full time

    We are a groundbreaking startup revolutionizing the e-commerce industry by providing a cutting-edge virtual try-on solution for online clothing shopping. With our innovative virtual fitting technology, we empower web-store owners to offer their customers a seamless and immersive virtual fitting experience. At SnapTryAI, we understand the challenges faced by...


  • Canada SnapTryAI Full time

    We are a groundbreaking startup revolutionizing the e-commerce industry by providing a cutting-edge virtual try-on solution for online clothing shopping. With our innovative virtual fitting technology, we empower web-store owners to offer their customers a seamless and immersive virtual fitting experience. At SnapTryAI, we understand the challenges faced by...


  • Canada Mine$tockers Full time

    Company Description Mine$tockers is a dynamic company that travels the world in search of profitable opportunities in the stock market's mining and precious metals sector. Our team explores international mining properties, uncovering the history and present-day conditions of the mining industry. With a focus on capitalizing on the worldwide shift to a...


  • Canada Living On Ireland (Island) Time Full time

    Are you a dynamic and motivational individual who has a true passion for personal development and developing leaders? We are in search of a dedicated and enthusiastic Personal Development and Our role offers flexibility and portability, giving you the choice to work Part-Time or Full-Time as per your preference. We are aligned with a Global...


  • Canada TRAFFIX Full time

    Get involved with one of our Steering Committees or sign up for one of our employee events such as Game Night! Get involved with your community through our partnership with Big Brothers Big Sisters. Work with a team that Supports and Respects each other at a company where Diversity & Inclusion is a celebrated! TRAFFIX offers fully remote and...


  • Canada Prime Hires Full time

    Position Title: Service Representative PAY - $23.Working Location: Remote [candidates can be located anywhere in Canada but must adhere to PST scheduling] Role Mandate: The specialist is in support of the Talent Acquisition hiring activities, from generating offer letters to closely following pre-employment verifications, while supporting recruiters and...


  • Canada SnapTryAI Full time

    Company DescriptionWelcome to SnapTryAI We are a groundbreaking startup revolutionizing the e-commerce industry by providing the ultimate solution to the challenges of online clothing shopping. With our innovative virtual try-out technology, we empower web-store owners to offer their customers a seamless and immersive virtual fitting experience right from...


  • Canada IPCONNEX Full time

    Company Description IPCONNEX is a leading provider of IT Systems and Digital Systems transformation solutions. We offer high-quality and flexible cost solutions to help businesses achieve their goals. This is a full-time remote role for an SMS Wholesales Account Manager. The Account Manager will be responsible for managing and building relationships with...


  • Canada Webhelp Full time

    **Customer Service/Support** **Location** - Canada*** Job Title: Customer Service Representative (Remote) **Job Description**: **JOB DESCRIPTION** The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of...


  • Canada Webhelp Full time

    **Customer Service/Support** **Location** - Canada*** Job Title: Customer Service and Sales Representative (Remote) **Job Description**: The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine...


  • Canada Talent Harbour Full time $150,000 - $400,000

    Commission Sales Consultant for Recruiting Agency Talent Harbour Group is a leading boutique executive search and recruitment agency in Canada. We specialize in providing comprehensive talent management solutions, including Executive Search & Recruiting, Leadership Training, Coaching, and Career Transition. Our mission is to help people and organizations...


  • Canada Remote Technology, Inc. Full time $32,800 - $55,350

    The Offboarding Specialist manages all employee exits for Remote's external employees with a focus on legal compliance and providing delightful customer service. As part of a larger employee Lifecycle team, the Offboarding Specialist is also expected to contribute to process improvements and initiatives in line with Remote's strategic goals and values. ...


  • Canada Ioxpert Llp Full time

    We are seeking a dedicated full-time remote mobile developer to join our distributed team. As a mobile developer, you will be responsible for creating innovative and user-friendly mobile applications across various platforms. Your role will involve collaborating with designers, backend developers, and other team members to deliver seamless and engaging...


  • Canada MSV Inc. Full time

    Are you a dynamic business development representative with 1-3 years of outbound calling and hunting experience? Do you excel in business-to-consumer direct marketing? As a Business Development Representative, you will play a key role in driving sales and revenue growth through proactive phone-based outreach to potential customers. Building Customer...


  • Canada Matthew House Ottawa Full time

    About Matthew House OttawaSince 2010, Matthew House Ottawa has housed hundreds of refugee claimants and provided quality furniture to more than 17,000 people through our furniture bank program. We have done this with a large, dedicated team of volunteers and a handful of employees, with a lot of passion and commitment.About this roleThe role of Client...