![WSP](https://www.energyjobline.com/sites/default/files/styles/squared_logo/public/job-logo/get-logo.php__2449.png?itok=1QF7-r8I)
HR, Help Desk Agent
1 week ago
WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.
We have over 65,000 team members across the globe.
In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.
At
WSP:
- We value our people and our reputation
- We are locally dedicated with international scale
- We are future focused and challenge the status quo
- We foster collaboration in everything we do
- We have an empowering culture and hold ourselves accountable
MONCTON, THORNHILL, VANCOUVER, CALGARY or MONTREAL:
The Opportunity:
WSP is currently seeking a
bilingual Help Desk Agent that will join our HR team. The position is available in any major city where a WSP office is nearby.
The role provides support to incoming People & Culture related service requests and ensures that all end users are provided with a timely response with end-to-end resolution management.
This is an ideal opportunity for someone who enjoys working with a dynamic team in the People & Culture, Customer Service and Continuous Improvement areas.
Why WSP?:
- We value and are committed to upholding a culture of
Inclusion and
Belonging: - Our
Flexible Work Policy we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. - Our
Hybrid Work Policy:
- A
Canadian success story we're
proud to wear the red and white of this beautiful country and show the world what Canada has to offer.
Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.
-
Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to
your ideas and trying
new things.
- A phenomenal
collaborative culture and a workforce filled with genuinely
good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.
We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.
**#WeAre
WSP
A day in the life:
- Respond to incoming P&C related service requests and ensure proper management, prioritization and triage of these requests
- Assist with prioritizing backlog to ensure timely resolution and a positive employee experience
- Evaluate incoming tickets for trends and resolutions providing high level analysis and recommendations
- Improve internal efficiency and productivity by finding opportunities to optimize existing processes and tools
- Identify continuous improvement opportunities
- You will always ensure health and safety policies are followed at all sites and take WSP's Life Saving rules to heart;
What you'll bring to WSP:
-
This position requires oral and written bilingualism (English and French) as you will be collaborating with colleagues and clients on a national level
:
- Proven analytical, evaluative and problemsolving abilities
- Understanding of human resource management principles, practices and procedures
- Strong client service skills and experience in working in a high volume, collaborative team environment
- Excellent communication skills (Oral and written) with a strong attention to detail
- Experience with Oracle or other ERP system, an asset
- Ability to build relationships across a variety of teams
- Strong customer service, organization, planning and execution skills
Health and Safety is a core paramount value of WSP, its affiliates and strategic partners.
Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.
WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.WSP Canada Inc.
Montréal, QC
Early Career (< 3 years)
Global - Human Resources
Calgary, Alberta, Canada/, Edmonton, Alberta, Canada/, Greater Toronto Area, Ontario, Canada/, Greater Vancouver Area, British Columbia, Canada/, Moncton, New Brunswick, Canada/
-
Service desk Agents
1 week ago
Montreal, Quebec, Canada Kyndryl Full timeLooking for Bilingual (French & English) Service Desk Agents:To work on site at offices in Montreal1 year contractIntermediate Service Desk AgentRequirements-3 years' experience providing Information Technology technical support services in client operating systems, networks operating software or commercial-off the-shelf (COTS) office products.Technical...
-
Help Desk Specialist
2 weeks ago
Montreal, Quebec, Canada TalentWorld Full timeReady to be part of a dynamic team revolutionizing customer support? Dive into a role where your problem-solving prowess and bilingual French skills shine. As a Tier 1 Helpdesk Specialist Remote, you'll tackle challenges head-on, delivering top-notch service to our diverse clientele. With flexible shifts and the opportunity to obtain a Protected B clearance,...
-
Manager, IT Help Desk
1 week ago
Montreal, Quebec, Canada Lightspeed Commerce Full timeHi there Thanks for stopping byAre you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right placeWe're looking for a Global IT Service Desk Manage to join our IT team in North America. As the Global IT Service Desk Manager, you will be responsible for leading and managing our global IT service desk...
-
Help Desk Analyst
1 week ago
Montreal, Quebec, Canada DLA Piper (Canada) LLP Full timeDLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific, positioning us to help companies with their legal needs around the world. Our mission is to be the leading global business law firm. DLA Piper (Canada) LLP is one of Canada's leading law firms with a team of...
-
Manager, IT Help Desk
2 weeks ago
Montreal, Quebec, Canada Lightspeed Full timeHi there Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well... you might just be in the right place We're looking for a Global IT Service Desk Manage to join our IT team in North America. As the Global IT Service Desk Manager, you will be responsible for leading and managing our global IT service...
-
Help Desk Manager
1 week ago
Montreal, Quebec, Canada Circle Medical - a UCSF Health Affiliate Full timeABOUT USCircle Medical is a venture-backed Y-Combinator healthcare startup on a mission to bring quality, delightful primary care to everyone on the planet. Built by top-tier physicians, engineers, and designers, our medical practice and underlying technology have pioneered how people find and receive care.Our focus on building directly for our patients and...
-
IT Help Desk Agent
1 week ago
Montreal, Quebec, Canada Desjardins Full timeAt Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...
-
Help Desk Technician
2 weeks ago
Montreal, Quebec, Canada Aversan Inc Full timeAversan Inc. ( is a reputable Engineering Company that provides expertise in the Aerospace and Defense industry. We are currently seeking a qualified Service Desk Analyst who will be part of our customer team to maximize the use of our solutions that contribute to a greener, more sustainable aviation through the enablement of flight and air traffic...
-
Help Desk Technician
2 weeks ago
Montreal, Quebec, Canada Aversan Inc. Full timeReporting to the Regional Manager of the Service Desk, the Analyst is overall responsible for the execution of Standard Operating Procedures related to ITIL Processes such as Incident Management and Request Fulfillment. You will interact with the various functions such as Engineering & Technology, Customer Service, and Operations as well as other colleagues...
-
Front Desk Agent
1 week ago
Montreal, Quebec, Canada Hôtel Faubourg Montréal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to:Responsibilities Always offer professional, friendly and kind service Process all external and internal calls, either by redirecting calls or assisting the caller Take charge of...
-
Front Desk Agent
2 weeks ago
Montreal, Quebec, Canada Hôtel Faubourg Montréal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to:Responsibilities Always offer professional, friendly and kind service Process all external and internal calls, either by redirecting calls or assisting the caller Take charge of...
-
Service Desk Agent- Bilingual
2 weeks ago
Montreal, Quebec, Canada Atlantis IT group Full time**Service Desk Agent Bilingual**Montreal, CanadaExperience- 4-6 Years**Duration Long Term**Must-HaveKnowledge on End User Computing Devices (Laptop / Desktop / VDI)Ability to provide technical support over the phone Hands on Experience on resolving customer issues related to the infrastructureAssist with support of network connectivity, PCs, and VPN...
-
IT Help Desk Specialist
2 weeks ago
Montreal, Quebec, Canada CIUSSS du Centre-Ouest-de-l'Île-de-Montréal Full timeOrganization : West-Central Montreal Health Job Title : IT Help Desk Specialist (Lady Davis Institute)Job Type : Non-Unionized Reference number : CNS Directorate : Other Sections Department : Site : Jewish General Hospital Clientele : Job City : Côte-des-Neiges-Notre-Dame-de-Grâce Job Status : Permanent- Full time Number of days : Work Shifts : Day Work...
-
reservations agent
1 month ago
Montreal, Quebec, Canada Le St-Martin Hôtel Particulier (Montréal) Full timeHotels St-Martin Inc. (Montreal location) islooking for a dynamic and experienced candidate for the position ofReservations Agent. This proactive leader and member of the team will report tothe Sales Manager.The person must be independent, have a senseof initiative and innovation, and will actively participate in advancing ourbusiness by maximizing revenue...
-
reservations agent
4 weeks ago
Montreal, Quebec, Canada Le St-Martin Hôtel Particulier (Montréal) Full timeHotels St-Martin Inc. (Montreal location) islooking for a dynamic and experienced candidate for the position ofReservations Agent. This proactive leader and member of the team will report tothe Sales Manager.The person must be independent, have a senseof initiative and innovation, and will actively participate in advancing ourbusiness by maximizing revenue...
-
Service Desk Agent
2 weeks ago
Montreal, Quebec, Canada Sai Infotech Full timeMinimum 4+ year of experienceRequired Technical skill - Service Desk SupportKnowledge of End Users computing Devices (Laptop, Desktop, VDI)Ability to provide Technical Support over the phoneAssist with support of network connectivity, PCs, and VPN connectivityExperience on Remote Desk Client Software'sJob Type: Fixed term contractContract length: 12...
-
Help Desk Support Technician Ii
2 weeks ago
Montreal, Quebec, Canada Tekwissenllc Full timeMaintains, analyzes, troubleshoots, and repairs computer systems, hardware, and peripherals Documents, maintains, upgrades, or replaces hardware and software systems Identifies, analyzes, and repairs product failures, orders, and replaces parts as needed. Performs a variety of complicated tasks Onsite software support Repair of highend printers and...
-
Agent de Dépannage/tow Desk Agent
2 weeks ago
Montreal, Quebec, Canada Assistenza International Full time**Une version en anglais suit**- Assistenza International est le plus important fournisseur de services en marque blanche (à valeur ajoutée) au Canada. Depuis plus de 25 ans, Assistenza est en mesure de répondre aux besoins de ses clients, 24 heures sur 24 et 365 jours par année. Ce qui nous distingue est notre capacité distincte à saisir et comprendre...
-
Help Desk Technical Support Specialist
1 week ago
Montreal, Quebec, Canada Direct Travel Full timePosition OverviewAs a Help Desk Technical Support Specialist, on our IT team, you will be working directly with the internal client to deliver IT services and solutions. This role will require communication and interaction with multiple teams to ensure service levels are maintained. You will also troubleshoot issues and will provide a work around to problems...
-
Service Desk Team Manager Montreal Hybrid
2 weeks ago
Montreal, Quebec, Canada Fujitsu Full timeRole PurposeThe Service Desk Team Manager will lead a front-line team whose focus is about providing a friendly, knowledgeable, personalized and efficient IT experience for the Client's employees. The Service Desk Team Mgr. will work closely with the Service Delivery Manager and will ensure that all Service Desk Services, Delivery commitments and...