Team Lead, French E-commerce Content
1 week ago
Group Atallah
SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce.
Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.
SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.
Job Description:
RESPONSIBILITIES
Operational Coordination - 50%
- Liaise with the Manager of French Content & Localization and Training & QA Specialist to achieve daily production targets while adhering to strict written standards
- Collaborate closely with Manager of French Content & Localization to ensure production and booking needs are met
- Collaborate closely with Studio Planning & Producing to ensure translators have access to the appropriate amount and type of products at any given time
- Oversee the ecommerce production workflow and provide operational direction and leadership to product translators
- Implement scalable processes, procedures, and systems to drive operational effectiveness, and operationalize studio initiatives and business strategic objectives
- Report on performance metrics and KPIs to provide actionable corrective measures to improve the flow of operations, and production throughput
- Collaborate with the Planning and Producing department to vet capacity and resource plans against the production forecast, identify potential capacity and capability risks and recommend contingency plans
People Leadership & Team Development - 30%**- Support the Manager's recruiting strategy by screening, interviewing, and onboarding new full time and freelance translators
- Support the Manager with the onboarding of new team members
- Manage daily bookings and maintain a highcaliber roster of freelancers during peak production times to supplement fulltime staff
- Develop and implement talent resource plan and work schedules to accommodate seasonal requirements
- Support in the Performance Management process for all team members by conducting performance reviews and establish development plans
- Provide mentorship catalyzing growth through coaching and team building
- Ensure team mobilization by regularly gauging team spirit and implementing appropriate means to create a work environment that fosters healthy communication, collaboration, and productivity
Project implementation & Continuous Improvement - 20%
- Initiate and develop actionable execution plans to optimize daily operations, productivity and communication
- Proactively identify opportunities to enhance tools, standardize, and optimize procedures related to product copy services
Qualifications:
- College or Bachelor's diploma in fashion management or a related field
- A minimum of 35 years of experience in fashion ecommerce environment or studio setting
- 12 year experience in a leadership or management role
- Excellent knowledge of garment construction, fashion media/history, and ecommerce content production
- Proficient in Microsoft Excel and Google Sheets
- Excellent written and verbal communication skills in both French and English
- Experience with drafting, documenting, and implementing new procedures
- Knowledge of written content creation is an asset
- Open to working evenings and weekends as required
SKILLS
- Strong leadership skills
- Solutionoriented mindset and cando attitude to overcome challenges
- Experience and desire to develop talent
- Natural ability to build relationships and to work in a team environment
- Ability to thrive in a fastpaced environment and master frequently changing production and project priorities
- Detailoriented with strong time management and organizational skills
- Capacity to synthesize, analyze and present reporting information to technical and studio business stakeholders at various levels of the organization
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