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Front Desk Agent
3 months ago
Responsibilities
- Perform all checkin and checkout tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Duties are not limited
Job Type:
Part-time
Salary:
$16.50-$17.00 per hour
Benefits:
- Dental care
- Extended health care
- Onsite parking
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Morning shift
- Weekends as needed
Experience:
- Customer service: 2 years (preferred)
Work Location:
In person
