Operations Support Administrator

1 week ago


Toronto, Ontario, Canada Canada Guaranty Mortgage Insurance Full time

Toronto/Hybrid:

Requires a combination of time dedicated to working from the Toronto office and from a remote based work environment.

Summer Contract

KEY RESPONSIBILITIES

  • Followup on outstanding appraisal orders to ensure quick turnaround times.
  • Keep lenders updated on the status of appraisal orders.
  • Demonstrate superior customer service skills through telephone and electronic communications with industry partners, including lenders, brokers, and appraisers.
  • Support the Underwriting Team through special projects and other operational functions within the Underwriting Centre, as required.
  • Compile monthly reporting for internal customers.
  • Respond to ad hoc requests for additional reporting.
  • Provide general administrative services, as required.
  • Perform other duties and assist with special projects, as required.

KEY COMPETENCIES

  • Follow established processes and procedures, with attention to detail.
  • Demonstrate ability to manage time and work efficiently, multitasking effectively.
  • Work independently but know when to ask for assistance or clarification.
  • Monitor own work to ensure quality.
  • Project a professional, enthusiastic and respectful attitude toward customers, visitors and
internal staff.

  • Communicate effectively and confidently both verbally (including over telephone) and
in writing.

  • Exercise discretion and maintain confidentiality of information.
  • Fluency in both English and French would be a definite asset.
EDUCATION & EXPERIENCE

  • Currently enrolled in a postsecondary diploma or degree program.
  • Experience in administrative or customer servicerelated work would be an asset.


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