Exhibit Assistant Manager

7 days ago

St John's, Newfoundland and Labrador, Canada Paquin Entertainment Full time

Job description
We are seeking an Assistant Manager to spearhead retail operations and actively manage day to day exhibition operations of the

Beyond Van Gogh:
The Immersive Experience in St. John's.

This is a unique, hands-on role encompassing team management and delivering an exceptional guest experience in a busy, high-volume environment.

You will ensure that each guest receives excellent service while also guiding your team to exceed expectations by monitoring, coaching and mentoring the Service Excellence.

-
Your Role:_

  • Monitor Guest reception team to ensure they are warm, friendly and positive.
  • Lead by example of what exceptional guest experience means for the team.
  • Respond appropriately to customer complaints, escalate when necessary.
  • Lead responsibility for the Retail Operations.
  • Preparing and providing daily, weekly and monthly inventory and sales reports for presentation to upper management, utilizing Square POS, inventory management and online store products / systems.
  • Cash handling, preparation of deposits and banking.
  • Anticipate the requirements for each area of activity and work closely with the company buyer to ensure continuous adequate stocks and review the deliveries. Maintain accurate inventory counts, solid inventory levels.
  • Merchandising the store to maximize product visibility and sales potential
  • Ensure the interior and exterior of the venue are immaculate at all times, and all exhibit equipment are in good working condition as to not impact guest experience.
  • Coach and mentor, the team in customer service standards, maintaining exceptional levels of Guest Experience.
  • Ensure staff hours and breaks are adhered to, controlling labor costs according to set budgets achieve labour targets.
  • On site customer relations and critical thinking. Collaborate with the General Manager to be the Guest Experience leader, ensuring team members maintain excellent standards.
  • Collaborate with General Manager in areas of risk management, physical security (health & safety).
  • Supervise opening and closing procedures and general preparation for patrons being on site.
  • Become skilled and knowledgeable in ShowClix Ticketing systems and scanners, and act as the team's first point of contact on ticketing queries or issues that need to be escalated.
  • Monitor and control the venue's guest list.
  • Motivate team to help implementation of quality standards and productivity goals.
  • Ensure that the various Guest touch points in the Front of House area operate smooth and efficiently with a focus on the Guest Experience.
  • Ensure safe working conditions.
-
Desired Skills & Experience:_

  • 2+ years of direct customer service, team management and retail operations.
  • Previous experience in Hospitality, Event Management and Retail is considered an asset.
  • Demonstrable history of working in a highvolume environment.
  • Ability to deliver customer service that meets or exceeds the customer expectations.
  • Experience with the implementation of systems and policies with regards to Guest Experience.
  • Superior conflict resolution and decisionmaking skills.
  • Selfmotivated, organized, detail oriented with superior interpersonal skills.
  • Superior timemanagement skills with the ability to multitask and prioritize daily workloads.
  • An enthusiastic personality.
  • Ability to adapt, take direction, and produce positive results.
  • Visionary leader with the ability to provide steadfast guidance.
  • Demonstrates high personal integrity, business ethics and takes every opportunity to promote the venue.
  • Certified in First Aid and AED (Automated External Defibrillator) is an advantage
-
Position Details:_

  • Employment to commence approximately July 15, 2024 as the exhibition opening approaches
  • Minimum 40 hours per week in a physically demanding and fast paced environment. This is a handson role
  • This role will require flexibility as shift patterns will cover evenings, weekends and holidays
  • This is a temporary position for the duration of the exhibit's booking in St John's
Paquin Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business needs.

Work Location:
In person

Job Type:
Temporary

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Schedule:

  • Day shift
  • Evening shift
  • Holidays
  • Morning shift
  • Weekends as needed

Work Location:
In person

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