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Clerk, Hotel Front Desk

3 months ago

Winnipeg, Manitoba, Canada St. Boniface Hotel Full time

Education:
Secondary (high) school graduation certificate

  • Experience: 7 months to less than 1 year
- or equivalent experience

Work setting:

  • Hotel, motel, resort

Tasks:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Computer and technology knowledge:

  • Word processing software
  • Computerized bookkeeping system
  • Central reservation system (CRS)
  • Spreadsheet
  • Internet

Transportation/travel information:

  • Public transportation is available

Work conditions and physical capabilities:

  • Attention to detail
  • Standing for extended periods
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week