Front Desk Associate

1 week ago


Winnipeg, Manitoba, Canada Travelodge by Wyndham Winnipeg East Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Travelodge by Wyndham Winnipeg East. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Complaint Resolution: Investigate and resolve guest complaints and claims in a professional and courteous manner.
  • Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and balance cash and complete balance sheets.
  • Clerical Duties: Perform light housekeeping and cleaning duties, answer telephone and relay telephone calls and messages, and assist clients/guests with special needs.
  • Customer Service: Provide exceptional customer service, respond to guest inquiries, and resolve issues in a timely and professional manner.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset, with a focus on customer service and front desk operations.
  • Language: Fluency in English.
  • Work Hours: 40 hours per week.


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