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New Patient Coordinator
3 months ago
docbraceshas a new, exciting full-time opportunity We are expanding and are now looking for
one Bilingual (English/French) Call Center Agentto join ourFredericton, NBteam. Canadian
Orthodontic Partners support a national network of community-based clinics in delivering
personalized Orthodontic treatment. We provide an enhanced level of patient care and service
experience in our clinics putting patient care above all else. Come join a team that shares,
collaborates and learns with a vision of becoming the icon of orthodontic excellence by building
self-esteem, one beautiful smile at a time.
- Fluency in English and French is a requirement for this position.
- This position is Monday to Friday, with day and afternoon shifts between 8:00am to
9:00pm. - This position is hybrid or remote role, based out of NB.
Key Responsibilities:
- Place outbound follow-up calls to warm sales leads in a consistent and professional
manner. - Receive calls from prospective patients via telephone to help them book their
consultation appointment - Contact prospective patients who have requested a consultation appointment online
- Communicate to patients about our benefits, and values in order to schedule the
consult. - Explain what their first consult will entail
- Reschedule patient consultation if there is a conflict
- Working with computer patient management system: look up information, data entry,
appointment scheduling - Navigate and update multiple online tools and applications.
- Act as an advocate for our services and business model.
- Identify and overcome objections and concerns.
- Provide great customer experience that will exceed callers' expectations.
Requirements:
- Fluency in English and French is a requirement for this position.
- Contact Centre background preferred
- Excellent listening skills and the ability to ask probing questions, understand concerns,
and overcome objections - Excellent interpersonal, written, and oral communication skills.
- Possess typing speed/accuracy
- Have the ability to achieve targets as required
- Effectively manage multiple priorities and adapt to change within a fast-paced business
environment - Must possess a professional and friendly attitude and be able to quickly develop a
rapport with customers over the phone. - Ability to learn and navigate computer software quickly.
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