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Salesforce Project Manager

4 months ago


Vancouver, British Columbia, Canada NeuraFlash Full time

About NeuraFlash:


We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences.

Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics.

We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.

What sets NeuraFlash apart?:

At NeuraFlash, our people form the core of our business and the soul of our brand. We hire individuals who inspire us and look at challenges as opportunities to create innovative solutions.

You'll be provided with ongoing education and development opportunities via our Salesforce Partnership Program and mentorship programs created for our aspiring leaders.

NeuraFlash is on the forefront of cutting-edge technologies and we understand by investing in you, we're investing in ourselves

You'll have the opportunity to:

  • Monitor and manage project financials, scope, and schedule to ensure project stays on track for assigned client projects
  • Drive implementations of highquality AI and digital service solutions
  • Act as primary daytoday point of contact for the client and the operational aspects of the project, including a focus on building strong customer relationships
  • Facilitate, or colead with customer, project management regular status meetings with project team, sponsors, and all stakeholders
  • Assist consultant team members in the delivery of client presentations during requirements, design, pilot, and user acceptance testing sessions
  • Plan, initiate, and manage BusinesstoBusiness (B2B) Customer Relationship Management (CRM) systems and Artificial Intelligence (AI) software projects
  • Coordinate IT project teams to ensure that client business requirements are effectively incorporated into design specifications, multiplatform integrations, and data transfers
  • Assess business implications for each project stage
  • Execute role of Agile Scrum Master and guide the software development lifecycle (SDLC) process for systems and product delivery
  • Bring a high level of energy and enthusiasm to NeuraFlash every day

Required Qualifications:

  • 3+ years project management experience with packaged software or custom development implementation on the Salesforce Platform
  • Experience working in a professional services/consulting environment
  • Experience with estimation/sizing and SOW/Change Order contracting
  • PMP or Scrum Master certification preferred
  • Salesforce or AI delivery/solution experience, specifically overseeing blueprint and implementation projects on the platform

Preferred Skills:

  • Strong presentation and communication skills
  • Ability to work cohesively within a team and/or effectively as an individual
  • Bachelor's Degree in Business, Engineering, Information Technology, or Management
  • Professional and confident while maintaining a focus on customer success

What's it like to be a part of NeuraFlash?:

  • Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team.
  • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the inlaws from the airport? We know that a perfect 95 isn't possible. So you have to jump out to do any of those, no problem We build a culture of trust and understanding. We value good work not the hours in which you get it done
  • Collaboration: You have a voice here If you work with a team of smart people like we do, it's a nobrainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
  • Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.

The "Flashy" Perks:

  • Be in the right space: Work at the forefront of AI & Innovation on the Salesforce Platform.
  • Growth: In 2021, we grew our team by close to 90%, and we plan to do the same again this year There's no limit to where your career at NeuraFlash can go
  • L&D Program:
We are invested in your success. This program was built to help our employees advance in their career in Salesforce and at NeuraFlash.

  • Mentorship Program: Each new team member is assigned a mentor to help them acclimate at NeuraFlash.
  • Monthly &

Weekly Socials:
We hold monthly & weekly virtual socials to have more opportunities to be