Application Administrator Salesforce

5 hours ago

Vancouver, British Columbia, Canada UBC Full time
Job Title

Application Administrator Salesforce

Job Summary

The Application Administrator is responsible for the ongoing administration and technical support for UBC's Salesforce platform, including both CRMs and Marketing Cloud. The role elicits, analyzes, validates, and verifies business objectives, processes, and functions for software development and/or integration to optimize the use of technology and improve organizational effectiveness, efficiencies, and economies.

Key Responsibilities
  • Administers the enterprise Salesforce platform along with third-party integrated applications from the Salesforce AppExchange, across multiple development and production environments.
  • Leads the collaboration with others within the team, across various units in UBC, and with vendors to problem-solve technical issues.
  • Manages user permission and security settings to provide sensitive data and ensure the stability of the system.
  • Analyzes requirements to design and implement solutions using Salesforce objects, triggers, workflows, pages, and rules.
  • Manages synchronization of constituent data, campaign data, and engagement metrics between Marketing Cloud and Salesforce CRM.
  • Develops automated workflows and journeys in Marketing Cloud Automation Studio.
  • Manages data extensions and audience segments based on various criteria.
  • Implements industry best practices for email deliverability.
  • Manages new releases of Salesforce to efficiently roll out new features.
  • Contributes to the strategic planning of the Salesforce platform.
  • Leads processes and procedures development to improve Salesforce org health.
  • Maintains security of the system by analyzing and recommending updates to sharing rules and security levels.
  • Acts as a project lead for operational projects concerning data integrity and leads duplicate management, data cleanup, execution of bulk operations using tools like SOQL and Data Loader, and defining data validation rules.
  • Designs and builds data integration points between Salesforce and multiple internal and external data sources using integration tools, platforms, and APIs to extract, transform, and load data as required.
  • Acts as a technical point of contact for business functional teams concerning all application and interface changes.
  • Leads analyzing, testing, verification, and validation of custom software and third-party package software implementation.
  • Analyzes the impacts of proposed changes to technology services and/or performance for UBC IT and other UBC departments.
  • Analyzes performance test results and collaborates with technical resources to identify bottlenecks.
  • Understands key technical environments to effectively identify integration, security, scalability, and performance requirements.
  • Builds and maintains good working relationships with project teams, business analysts, UBC IT colleagues, and client stakeholders.
Requirements
  • A minimum of 5 years of experience in-depth knowledge of applications and the business requirements supporting them or the equivalent combination of education and experience.
  • Demonstrated combination of knowledge and experience in the IT project lifecycle including project management, business analysis, development, quality assurance, change management, and related disciplines.
  • Working experience on enterprise-wide projects.
  • Proven experience in business analysis, including requirement gathering, process mapping, and stakeholder engagement.
  • Undergraduate degree in a relevant discipline.
  • Experience with the traceability, requirements, and issue tracking systems.
  • Strong troubleshooting skills and ability to provide creative solutions to problems and business challenges.
  • Ability to deploy complex third-party applications and software packages.
  • Proven knowledge and continuous learning of application support best practices.
  • Strong understanding and related experience with testing best practices/concepts.
  • Knowledge of project management, quality assurance, change management disciplines, and best practices and development methodologies.
  • Excellent organizational, planning, and prioritization skills.
  • Ability to multi-task and address project and operation demands in a fast-paced and changing environment.
  • Strong customer service and interpersonal skills.
  • Strong communication skills.
  • Demonstrates the willingness, ability, and enthusiasm to learn new processes, methodologies, or technologies.
  • Good understanding of key trends and players in the IT industry and higher-education sector.
Working Conditions

The position will work with Program Managers, Project Managers, Programmer Analysts, Business Analysts, Vendors, Quality Assurance staff, and users in ensuring the highest quality of the software promoted into our UBC production environments.

Supervision

Works under the general direction and receives daily direction from the Senior Manager in UBC IT - Salesforce Solution & Delivery. Must be able to work independently as well as contribute actively and collaborate openly as a team member.

Supervision Given

Provides mentoring and coaching to new or less experienced Business Analysts, Quality Assurance Analysts, Administrators, and Developers in the area of Salesforce administration. Also provides leadership and education to other staff in UBC IT and to the greater UBC community.

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