Scrum Master, Digital Delivery

2 weeks ago

Toronto, Ontario, Canada Tangerine Full time

Requisition ID: 181785

Tangerine is Canada's leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It's important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada's leading digital bank, Tangerine technology is at the heart of everything we do.

We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape

What you will be doing:


Contributes to the overall success of the Tangerine by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives.

Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

As a Digital Delivery Lead, you will act as the Scrum Master and Project Manager within an Agile environment. You will ensure the successful delivery of software products and experience platforms within Tangerine.

You will lead and support an Agile scrum team (Product, Engineering, Design, Analytics) and ensure the Agile methodology and principles are executed effectively.

You will identify, escalate and remove release and team impediments. As a Delivery Lead, you will also manage the budget, schedule, risks, issues, reporting and governance of projects.

Is this role right for you? In this role, you will:

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Manage complex projects with stakeholders that span multiple crossfunctional teams.
  • Manage project schedule and budget.
  • Track and manage project risks, issues, action items and key decisions.
  • Ensure Agile methodology is effectively executed.
  • Mitigate risks and make sure the team is unblocked and can effectively complete their work.
  • Guide projects through the Tangerine and Scotiabank development management processes.
  • Provide stakeholder and executive communication, conflict resolution, negotiation and relationship building.
  • Provide regular, standardized reporting for 1) team performance: velocity, stories completed, 2) project status.
  • Work with the team to identify roadmap/feature dependencies and impediments and removing them to enable the team: surface, track, escalate.
  • Communicate with other teams to track and manage dependencies between teams.
  • Identify team conflict and partner with Development Managers and Agile Coaches to resolve and escalate to Leadership Team for support when necessary.
  • Drive and coach for continuous improvement.
  • Build and maintain solid, professional working relationships with peers within the project team and business lines.
  • Engage stakeholders (e.g. risk, legal, audit) as needed for consultation throughout the course of the project.
  • Coordinate compliance and readiness procedures (Ex. Operational Readiness) with associated teams (Ex. Release Engineering, Security, etc.).
  • Collaborate with the team to analyze and breakdown projects into smaller components for estimation.
  • Understand how the Bank's risk appetite and risk culture should be considered in daytoday activities and decisions.
  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of daytoday business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Champions a high performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

  • 5 years' experience in managing and delivering complex software projects
  • Demonstrates strong knowledge of Agile methodology while delivering IT projects. Ideally has Certified Scrum master certification (CSM / PSM)
  • Expert knowledge and understanding of project management practices, disciplines, tools, and methodologies. Ideally has Project Management Professional certification (PMI PMP).
  • Strong problem solving, critical thinking and analytical skills to rapidly assess problem situations.
  • Demonstrates creativity and adaptability when identifying solutions.
  • Excellent verbal and written communication skills, with ability to communicate on a broad spectrum (from deep technical dis

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