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Senior Scrum Master

4 months ago

Old Toronto, Ontario, Canada Questrade, Inc. Full time

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.

The Senior Scrum Master will support teams on delivering better products to help Canadians become more financially successful and secure, by offering teams guidance on the process and continuous self improvement.

The biggest opportunity will be enabling the team's effectiveness using an Agile mindset. You will also help raise visibility and continuous improvement to the teams' health metrics, as well as collaborate with the growth of the Agile culture within the company. You will be building relationships with project managers, stakeholders, removing impediments, and managing cross dependencies. Our teams are our core assets here and we need someone who can help let them be their best You will manage the upstream planning for the teams to ensure readiness for Program Increment Planning. You will lead the team members while actively contributing to the delivery approach and processes. You're comfortable with ambiguity and you understand how to collaborate to not only get the best out of a team but support them through the transformation.

As a Sr. Scrum Master, you will join our Martech team and assist in the delivery of products. You will be responsible for leading 2 or more agile teams across different Agile frameworks and methodologies.

What's it like working as a Senior Scrum Master at Questrade?

  • Identify impediments and enable your team to effectively remove impediments and facilitate discussion, decision making and conflict resolution.
  • Facilitate Scrum Events for the teams and participate in SAFe ceremonies.
  • Enable transparency into the team(s) ways of working by enabling the team level metrics around key performance indicators and use the facts from these metrics to drive team(s) improvements.
  • Identify team(s) improvement opportunities like CI/CD and bring the best practices to optimize team effectiveness.
  • Demonstrate domain expertise and leadership; coach and guide others on emerging trends/developments and share knowledge of the business and Agile-related tools/techniques through workshops/training.
  • Work with the Product Owner to achieve effective Product Backlog management, facilitate Story Mapping, assist/create Stories and Acceptance Criteria maximize value delivery.
  • Enable Scrum Team(s) to define clear sprint goals and S.M.A.R.T. PI objectives.
  • Enable the team to focus on sprint Goals in the context of Program Increment objectives.
  • Drive continuous improvement and act as a change agent to adapt processes to maximize productivity throughout the product life cycle.
  • Effectively collaborate and negotiate with other teams and Scrum Masters/Project Managers to manage cross dependencies.
  • Implement action plans to improve upstream planning, collaboration, and communication with stakeholders outside the Team.
  • Support the ongoing development of a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/points of interest.
  • Provide thought leadership and/or industry knowledge for Agile execution and participate in capability building for the team and the organization.
  • Work closely with shared services teams like Information security, Governance, Production support and infrastructure to remove impediments and give them all heads up of dependencies.

To succeed in this role, you will need:

  • 5+ years of experience in Agile frameworks/methodologies and practices such as Scrum, Kanban and Scaled Agile Framework
  • Experience coordinating multiple scrum teams in parallel is desirable
  • Agile expertise in the Digital/Technology industry running multiple teams, large-scale and fast-paced initiatives, and a high volume of projects
  • A delivery driven attitude with demonstrated experience in listening and supporting teams in problem identification and decision-making
  • Demonstrated experience in creating an environment of mutual influence
  • Understanding and empathizing with others
  • Strong communication skills, both written and verbal
  • Working knowledge of Dev/Ops and CI/CD principles, toolsets and test automation an asset
  • Familiarity with these or similar tools: G-Suite, JIRA and scaling tools
  • A-CSM/CSP-SM or SAFe ASM or PSM II
  • A proven and successful track record of delivering on Digital Marketing and Marketing Technology programs, preferably in the financial services industry.
  • Strong knowledge of various MarTech stack platforms across external digital media, digital channels, website experience, personalization, on site testing capabilities, and measurement.
  • A well-rounded knowledge base in both business and technology, the successful candidate will collaborate closely with cross functional stakeholders across Marketing teams, Technology teams, data architects, engineers, and external vendor partners.
  • Facilitation
  • Conflict Management
  • Experience using Agile Planning Tools (JIRA, Confluence, Kanban Boards)

Sounds like you? Click below to apply #LI-DM1 #LI-Hybrid

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

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