Scrum Master

1 week ago

Toronto, Ontario, Canada Sun Life Full time
You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Scrum Master Job Description
At Sun Life, we work together, share common values, encourage growth and achievement. Join our talented, diverse workforce and launch a rewarding career.


As a Scrum Master in Sun Life's Agile Excellence Domain, you will be part of our exciting journey through our multi-year Digital Enterprise transformation with a focus on driving forward new ways of working, bringing Business, IT and Operations closer together in delivering Client Value.


We are looking for a senior Scrum Master who can demonstrate skills and competencies with real-world work experience in this capacity - not just theory, courses or an academic certification.

The awesome person who fills this role will need to be resilient and will influence and thrive in ambiguity.


The Scrum Master is empowered to introduce better ways to help the team perform at its highest level and is responsible for ensuring the team lives agile values and principles.

The incumbent will actively participate in developing and maintaining a high performing, self-organizing team.

This includes clearing obstacles, establishing an environment where the team can be effective, ensuring a good relationship between the team, product owner and delivery, as well as others outside the team.


What will you do:


Support the Hub Leadership team with alignment to the Journey/Platform vision and OKRs through execution of hub vision, roadmap, feature backlog and priorities.

Enable effective 'day-to-day' of Hub activities such as motivating/mobilizes team, act as first-tier to eliminate impediments and provides guidance, coaching and support as required to Squad members

  • Ability to draw connections between workstreams, recognize oncoming impediments and clear the path forward proactively before they become blockers
  • Identify tradeoffs between short and longterm benefits to drive shared vision between the Squads, Hubs and Platform
  • Mobilizes leadership to solve impediments that are beyond the capability of the squad (e.g. technical, product, organizational).
  • Define the expected outcomes with Squads, be assertive with the confidence to be voice of authority
  • Facilitate collective action and decision making by helping to solve problems, impediments related to delivery of capabilities and features, (e.g. own agenda, push thinking)
  • Proactively identify and escalate issues for sponsor support, be one step ahead of teams (12 sprints)
  • Triage incoming needs and questions from external teams, find home of best fit
  • Collaborate with Hub Owners, Hub IT Lead, and other Hub stakeholders to define, manage and help ensure the hub backlog align with OKRs.
  • Support preparation and own content for key workshops and sessions (e.g. sponsor meetings)
  • Facilitate large events such as Quarterly Increment Planning, Scaled Ceremonies, Hub Retrospective sessions
  • Maintains consistent solution design and technical practices across Hub's squads
  • Communicates on the state of the agility of the team on different dimensions (technical, process, team collaboration, organizational obstacles etc.)
  • Own tracking and reporting on objectives & key results, financials and resourcing etc.
  • Support in tracking the execution of Features in the Hub backlog, ensuring the feature readiness to the squad align with defined definition of ready and the completed feature meet definition of done
Implement and promote the use of Agile methodology within the agile team:

  • Facilitate agile ceremonies including sprint planning, sprint review and retrospectives
  • Create a forum for discussing vision, goals, and Product Backlog items amongst the team
  • Identify, manage, and help mitigate issues and risks, with particular emphasis on timely removal of impediments for the team and/or directing obstacles to appropriate owners for quick resolution
  • Ensure that proper documentation (i.e. program vision statement, program backlog, program roadmap, release plan, sprint backlog, and increments) is prioritized and added to the team's backlog of work
  • Compliance with SLF policies and procedures for delivery and implementation
Ensure the team embraces the agile principles, values and framework:

  • Coach the team and help lead and ensure the "agile mindset" is fully adopted and understood
  • Assess and coach the team to higher levels of performance, focus, commitment, respect, and openness while track

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